Ben

1. Community
2. Feedback on Support
3. Re-organize Zendesk's internal product feedback and this Product Feedback submission method

Hi Stephen, You are right! No one likes repeating themselves (especially me!). Let me offer my sincere apology for the experience.  Our approach here is ripe for a more streamlined and effortless a...

• View comment
• Ben
• Created March 23, 2018 21:44
• 3 votes

1. Community
2. Support Q&A
3. What is a good way to wean customers off email to use the web form?

This newly announced feature might also allow you to add more customized experiences to your user base thereby incentivizing their logging in to your Help Center for a rich relationship/support exp...

• View comment
• Ben
• Created August 15, 2016 14:44
• 1 vote

1. Community
2. Support Q&A
3. What is a good way to wean customers off email to use the web form?

You might consider offering best practice content (like our Tip of the Week series), specific communities (think Amazon's Developer Community), and other benefits like a First Reply Time commitment...

• View comment
• Ben
• Created August 11, 2016 16:53
• 1 vote

1. Community
2. Support Q&A
3. Filter PayPal Emails

It seems like the language of these emails might be known, universal, and predictable. Maybe creating a trigger based on the conditions of that string can add a tag like "paypal_silent".  Then you...

• View comment
• Ben
• Edited June 14, 2016 21:12
• 0 votes