Avatar

Dwayne Jenkins

  • Total activity
    5
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    0
  • Subscriptions
    2

Activity overview

Latest activity by Dwayne Jenkins
  • Avatar

    Dwayne Jenkins commented,

    1. Support
    2. ...
    3. Workflows
    4. Best practices: Setting up skills-based routing

    Hey, I can't access the the release announcement to comment with some feedback.  I was wondering if you had any plans on the roadmap that would allow the routing to kick in shortly after ticket cre...

    • View comment
    • Dwayne Jenkins
    • Edited
    • 0 votes
  • Avatar

    Dwayne Jenkins commented,

    1. Community
    2. Chat Q&A
    3. Broadcast and Assigned Chat Routing by Department

    Hey,  It mostly comes down to agent preference on the teams: On one hand: We have one large teams of agents, that are solving all types of queries, with high volume. Broadcast mode is pretty much a...

    • View comment
    • Dwayne Jenkins
    • Created
    • 0 votes
  • Avatar

    Dwayne Jenkins created a post,

    Broadcast and Assigned Chat Routing by Department

    Answered
    1. Community
    2. Chat Q&A

    We have a situation where we have multiple departments, and those departments would like to use different methods of Routing.  One department would like to use broadcast routing. the other departme...

    • Dwayne Jenkins
    • Created
    • 8 followers
    • 6 comments
    • 3 votes