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Dwayne Jenkins

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Activity overview

Latest activity by Dwayne Jenkins
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    Dwayne Jenkins commented,

    1. Support
    2. ...
    3. Workflows
    4. Best practices: Setting up skills-based routing (Enterprise)

    Hey, I can't access the the release announcement to comment with some feedback.  I was wondering if you had any plans on the roadmap that would allow the routing to kick in shortly after ticket cre...

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    Dwayne Jenkins commented,

    1. Community
    2. Chat Q&A
    3. Broadcast and Assigned Chat Routing by Department

    Hey,  It mostly comes down to agent preference on the teams: On one hand: We have one large teams of agents, that are solving all types of queries, with high volume. Broadcast mode is pretty much a...

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    Dwayne Jenkins created a post,

    Broadcast and Assigned Chat Routing by Department

    Answered
    1. Community
    2. Chat Q&A

    We have a situation where we have multiple departments, and those departments would like to use different methods of Routing.  One department would like to use broadcast routing. the other departme...

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