Dwayne Jenkins
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Activity overview
Latest activity by Dwayne Jenkins-
Dwayne Jenkins commented,
Hey, I can't access the the release announcement to comment with some feedback. I was wondering if you had any plans on the roadmap that would allow the routing to kick in shortly after ticket cre...
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Dwayne Jenkins commented,
Hey, It mostly comes down to agent preference on the teams: On one hand: We have one large teams of agents, that are solving all types of queries, with high volume. Broadcast mode is pretty much a...
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Dwayne Jenkins created a post,
Broadcast and Assigned Chat Routing by Department
AnsweredWe have a situation where we have multiple departments, and those departments would like to use different methods of Routing. One department would like to use broadcast routing. the other departme...