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Nicole Woods

IDEO Zendesk community manager

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Latest activity by Nicole Woods
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    Nicole Woods commented,

    Tagging on to Chad's question. Answer Bot is occasionally showing articles via Slack that are supposed to be restricted to Agents only. I use the tag "use_for_answer_bot" to restrict Answer Bot to ...

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    Nicole Woods commented,

    Hi Max - can you clarify on that? By "we have some significant permissions work to do" does that mean that Zendesk is currently working on a solution or just that you're simply aware? 

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    Nicole Woods commented,

    Hey Max, Are there any updates regarding agent permissions within Brands? We have custom roles so that agents can only see tickets from groups they belong to, but we actually want Brand specific Ad...