Samire Bessaad
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Activity overview
Latest activity by Samire Bessaad-
Samire Bessaad created a post,
Wrong Organization in my reports
AnsweredHello; I have a problem with my reports. The organization is not correct. in the report the Org is A but when you're opening the case it is B. Note that the reporter account is linked to A,B, C... ...
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Samire Bessaad commented,
Hello I created a simple view (filter only on Org). in the view i have only 50 cases whereas i have 177 case? Do you know why?
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Samire Bessaad commented,
Yes thanks
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Samire Bessaad commented,
OK i create a new metric with : #,##0;[=null]0
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Samire Bessaad created a post,
Negative value for solved tickets in report
hello I made a report with case opened .. and solved cases. But in the report (bar chart..) the value is negative for solved tickets? Do i need to update the metric?. Thanks