Chris Nordman

1. Using Guide
2. Using the Community in Help Center (Guide Professional and Enterprise)
3. Managing community posts (Guide Professional and Enterprise)

Is there a way to recover posts that were accidently deleted? 

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• Chris Nordman
• Created January 14, 2017 00:16
• 1 vote

1. Using Support
2. Channels
3. Adding Web Widgets for multiple brands (Enterprise)

Can I set up the web widget to pull articles and community forum topics from two different brands?  

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• Chris Nordman
• Created December 07, 2016 00:52
• 1 vote

1. Using Guide
2. Using the knowledge base in Help Center
3. Creating and editing articles in the knowledge base

Is there a way to prevent end users from being able to copy the embedded code for videos?

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• Chris Nordman
• Created May 04, 2016 17:22
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. Tracking User Article Views

*et.

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• Chris Nordman
• Edited May 02, 2016 18:09
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. Tracking User Article Views

Not sure if you found this already but we use https://www.zendesk.com/apps/pathfinder/ and it has helped us understand what the user read prior to submitting a ticket.

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• Chris Nordman
• Created May 02, 2016 18:07
• 1 vote

1. Using Support
2. Multiple language support
3. Configuring Zendesk Support for your locale and language

Does anyone have advice on how to translate help docs at scale?  Any services you recommend?  Thanks!

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• Chris Nordman
• Created March 21, 2016 18:07
• 0 votes

1. Using Guide
2. Using the Community in Help Center (Guide Professional and Enterprise)
3. Managing community discussion topics (Guide Professional and Enterprise)

Can you allow anyone to view community posts but restrict commenting to logged in users?

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• Chris Nordman
• Created March 18, 2016 20:42
• 0 votes