Chris Mccraw
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Total activity44
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Last activity
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Activity overview
Latest activity by Chris Mccraw-
Chris Mccraw commented,
Great suggestion, Jonathan. Hope something like that comes around. I can't easily add a "fake ticket" to my report, since i gather stats after the month ends for 'last calendar month' and there i...
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Chris Mccraw commented,
We have an open ticket with an "oops" that is 20 hours long in it. Obviously we'd like to edit the time so our reports don't look insane. Unfortunately the ticket has 6 hours of non-oops time, so...
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Chris Mccraw commented,
I have many of the same needs as the others listed here: change tags on old tickets to match evolving standards fix tags on mistagged tickets which have closed before we noticed add tags to captur...
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Chris Mccraw commented,
Thanks, Jessie. Unfortunately many customers share the same domain, so we cannot auto-group them that way - hence my need to search for tickets as I mentioned. I spoke with Keith on your team and...
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Chris Mccraw commented,
I've got an interesting situation - I would like to search for tickets from submitters that come from a domain (eg: type:ticket submitter:*@example.com). I can't find any way to get even close to...
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Chris Mccraw commented,
I am wondering how fine-grained the domain-matching is. I unfortunately don't have a test domain that I can easily set up to check this, so I am asking the collective wisdom: If I have an organiz...