Chris Mccraw
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Activity overview
Latest activity by Chris Mccraw-
Chris Mccraw commented,
wow, thank you Amy, that is exactly what I needed! You might mention to the support team that this is possible, as I only posted this after talking with a fellow on your team who decided it was n...
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Chris Mccraw created a post,
Please enable font changing (or at least larger sizes) for exported Insights reports
As a zendesk administrator, I frequently use Insights reports to summarize my team's work. I use these graphs and charts and tables directly in my presentations, but because there is a lot of info...
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Chris Mccraw commented,
Once upon a time, a (former) employer of mine used a third-party-developed plugin to handle some custom fields for our Zendesk instance. As we transitioned away from this vendor, we missed a few t...
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Chris Mccraw commented,
Great suggestion, Jonathan. Hope something like that comes around. I can't easily add a "fake ticket" to my report, since i gather stats after the month ends for 'last calendar month' a...
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Chris Mccraw commented,
We have an open ticket with an "oops" that is 20 hours long in it. Obviously we'd like to edit the time so our reports don't look insane. Unfortunately the ticket has 6 hours of non-oop...
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Chris Mccraw commented,
I have many of the same needs as the others listed here: change tags on old tickets to match evolving standards fix tags on mistagged tickets which have closed before we noticed add tags to captur...
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Chris Mccraw commented,
Thanks, Jessie. Unfortunately many customers share the same domain, so we cannot auto-group them that way - hence my need to search for tickets as I mentioned. I spoke with Keith on your team and...
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Chris Mccraw commented,
I've got an interesting situation - I would like to search for tickets from submitters that come from a domain (eg: type:ticket submitter:*@example.com). I can't find any way to get even close to...
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Chris Mccraw commented,
Like @Rachel above, we provide very technical support. We do not use your help center, but we do use markdown pretty extensively since we often communicate code and other "preformatted" ...
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Chris Mccraw commented,
I am wondering how fine-grained the domain-matching is. I unfortunately don't have a test domain that I can easily set up to check this, so I am asking the collective wisdom: If I have an organiz...