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Brandon M

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Latest activity by Brandon M
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    Brandon M commented,

    take a look next to the drop down menu for solve/pending etc. There should be another little word to the left. That is also a menu that dictates what happens when you solve an email. Click that me...

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    Brandon M commented,

    Probably creating a macro that you define all standard data (that goes to everyone) and just inserting the specific documents when emailing those certain clients. 

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    Brandon M commented,

    If the person is replying to your original email it should just update, but if they are creating a new email with the response it creates a new ticket. I know in my account I have it set so that wh...