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Marina Santos

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Activity overview

Latest activity by Marina Santos
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    Marina Santos commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Merging tickets

    Thank you Au Finh Saechao! Appreciated the input/update. I'll look into it :)

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    • Marina Santos
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    Marina Santos commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Merging tickets

    Exactly Au Finh Saechao , that would be super helpful! Zendesk any plans for this and if so, any estimated time to have this functionality? Thanks

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    • Marina Santos
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    Marina Santos commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Merging tickets

    Thank you Au Finh Saechao. I would say that it will be a good improvement to have that functionality :)  To your question, we have tried that approach too, but changing the Support Issue Type befor...

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    • Marina Santos
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    Marina Santos commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Merging tickets

    When merging a ticket into other, the information about Support Issue type just remains in the ticket that the other is being merged into. In our case, we are losing metrics for those tickets every...

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    • Marina Santos
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    • 2 votes