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Mark Slade

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Activity overview

Latest activity by Mark Slade
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    Mark Slade created a post,

    Managing Links

    Answered
    1. Community
    2. Guide Q&A

    Is there a way to view which articles are linked to other articles within Zendesk? I really dislike removing an article to later find out that it was referenced by several articles, which now have ...

    • Mark Slade
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    • 10 comments
    • 1 vote
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    Mark Slade commented,

    1. Community
    2. Support Q&A
    3. How is the 'Related Articles' list populated?

    The lack of response from Zendesk on this issue is frustrating. To have a "related articles" feature that doesn't actually have anything to do with related articles, as one would expect, is poor de...

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    • Mark Slade
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    • 1 vote
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    Mark Slade commented,

    1. Community
    2. Support Q&A
    3. How is the 'Related Articles' list populated?

    I would like to add my name to the concern that Tony. If the related articles is controlled by a formula, then i'd like to at least be able to disable the feature and have a manual Related Articles...

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    • Mark Slade
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    • 2 votes