Nigel Dalton Brown
- Total activity 26
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Activity overview
Latest activity by Nigel Dalton Brown-
Nigel Dalton Brown commented,
Adding some more comments on user-friendly table formatting options. 1. What is the deal with the line spacing? I've tried almost everything to get rid of the spacing above and below the text but I...
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Nigel Dalton Brown commented,
Hi hope you can help. Am trying to set up templates for Guide and have just tried to add Knowledge capture. I've added my zendesk domain and then when I click "Login" nothing happens. Presume I'm ...
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Nigel Dalton Brown commented,
Hi, for those of us who are not competent/comfortable making changes to CSS etc, please can we have more user-friendly table formatting options. borders from a word like set op options cell shadi...
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Nigel Dalton Brown commented,
Will sub-sections be available to everyone, including Lite?
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Nigel Dalton Brown created a post,
Does "Pending" status automatically send an email to the requester?
My apologies everyone, really dumb question time. If I open a new ticket that a client has raised, type some info in the Public reply and then set the status to "Pending", does that automatically s...
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Nigel Dalton Brown commented,
Newbie here but ....oh definitely, yes please. We white label our online service and our distributors really want a branded help desk and knowledge center. 1. For the Guide: Would be wonderful to s...
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Nigel Dalton Brown created a post,
Trigger/Autoresponse by from
HI, I have a client who sends me reports from his fax machine, which obviously doesn't receive emails. Is there any way to set up an autoresponse as follows so teh response goes to John rather than...
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Nigel Dalton Brown commented,
Hi Ben, thanks for the reply and pointing me in the right direction. Based on earlier recommendations from friendly community, I'm on Team subscription,.......... so, phew, I can use your suggest...
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Nigel Dalton Brown created a post,
Newbie post - Can my users be automatically logged in to Zendesk as "End-users"
Hello again, second non-technical newbie questions? Apologies....not sure of the right way to ask this question...... I'd like to have a "User Guide" button in the header of my web based applicati...
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Nigel Dalton Brown commented,
To Joel Joel, many thanks for your response.I like the idea of "organisation" level. It is a B2B app so have many users at a single organisation, so "organisation" level would work well. Separate w...