Erin Cochran

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing knowledge base activity (Guide Professional and Enterprise)

Hi there! My data analyst buddy and I were comparing the number of KB views in the ZD analytics dashboard to the number of views collected by our Snowplow instance. We have some filters applied in ...

• View comment
• Erin Cochran
• Edited March 24, 2016 16:36
• 1 vote

1. Community
2. Support - Troubleshooting and Q&A
3. "Was this article helpful"(Knowledgebase) - Is there a report to show which articles were most helpful?

There is a report for this, but I don't find it to be incredibly helpful. If you have a Professional or Enterprise plan, you can go to the ZD Analytics dashboard (click the bar graph icon in the lo...

• View comment
• Erin Cochran
• Edited March 24, 2016 16:31
• 0 votes

1. Community
2. Guide - Product Feedback & Discussion
3. Allow articles to be posted to multiple sections

@Primoz Cigler - this is fantastic! Like several of the others have said, I would absolutely love a tutorial. This would be extremely helpful for me and my company as a lot of documentation needs t...

• View comment
• Erin Cochran
• Created August 14, 2015 14:28
• 0 votes

1. Community
2. Completed Product Feedback Requests - All Products
3. Sub-section in Knowledge Base

I understand the time and money that goes into new development, especially for something as big as this allegedly is, but I agree with Chellie. I'm starting to look at other help desk solutions bec...

• View comment
• Erin Cochran
• Created August 12, 2015 13:26
• 1 vote

1. Community
2. Completed Product Feedback Requests - All Products
3. Sub-section in Knowledge Base

This feature also gets my vote. While I definitely understand and appreciate the wish for simplicity on Zendesk's behalf, I really think this feature is needed. My company is going from one product...

• View comment
• Erin Cochran
• Created August 07, 2015 17:46
• 1 vote