Erin Cochran

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing Help Center knowledge base and community activity (Guide Professional and Enterprise)

Hi there! My data analyst buddy and I were comparing the number of KB views in the ZD analytics dashboard to the number of views collected by our Snowplow instance. We have some filters applied in ...

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• Erin Cochran
• Edited March 24, 2016 16:36
• 1 vote

1. Community
2. Support - Troubleshooting and Q&A
3. "Was this article helpful"(Knowledgebase) - Is there a report to show which articles were most helpful?

There is a report for this, but I don't find it to be incredibly helpful. If you have a Professional or Enterprise plan, you can go to the ZD Analytics dashboard (click the bar graph icon in the lo...

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• Erin Cochran
• Edited March 24, 2016 16:31
• 0 votes

1. Community
2. Guide - Product Feedback
3. Allow articles to be posted to multiple sections

@Primoz Cigler - this is fantastic! Like several of the others have said, I would absolutely love a tutorial. This would be extremely helpful for me and my company as a lot of documentation needs t...

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• Erin Cochran
• Created August 14, 2015 14:28
• 0 votes

1. Community
2. Guide - Product Feedback
3. Sub-section in Knowledge Base

I understand the time and money that goes into new development, especially for something as big as this allegedly is, but I agree with Chellie. I'm starting to look at other help desk solutions bec...

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• Erin Cochran
• Created August 12, 2015 13:26
• 1 vote

1. Community
2. Guide - Product Feedback
3. Sub-section in Knowledge Base

This feature also gets my vote. While I definitely understand and appreciate the wish for simplicity on Zendesk's behalf, I really think this feature is needed. My company is going from one product...

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• Erin Cochran
• Created August 07, 2015 17:46
• 1 vote