Kevin Gervais

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on nested drop-down fields

Hi Rob,   I used the steps listed in the article on my production site and get only a top level number for the total tickets returned.  However, when I use the same steps in my sandbox, I see the e...

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• Kevin Gervais
• Edited October 29, 2019 12:07
• 0 votes

1. Support
2. ...
3. Business rules
4. Can I be notified when a problem ticket has reached a certain number of incidents?

Hi,   I'd like to send a notification whenever a single customer has contacted the customer service team more than 3 times in a 24 hour period.    How can the above be modified?   Thanks, Kevin

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• Kevin Gervais
• Created November 19, 2018 16:21
• 0 votes