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Fredrik Saarela

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Activity overview

Latest activity by Fredrik Saarela
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    Fredrik Saarela commented,

    It says our Zendesk doesn’t allow mobile app access, how do I enable the use of Zendesk app?

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    Fredrik Saarela created a post,

    Queue place notifier

    Answered

    We had no idea that Zendesk had released a feature that showed queue place, we have received a lot of negative feedback from our customers that are placed as number one but taking "to long" to serv...

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    Fredrik Saarela created a post,

    Chat instead of e-mail

    Answered

    We have a lot of email coming to us and when we reply to our customers they seldom see the answers due to Spam and so on. As a feature we would like to leave a chatmessage via Zendesk Chat instead ...

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    Fredrik Saarela created a post,

    Open hours

    Answered

    We use dynamic opening hours, which makes it difficult for us to write a text explaining what times we are open or closed. What we want to see is a green light for open or red lamp for closed on th...