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Harish Chilbule

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Latest activity by Harish Chilbule
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    Harish Chilbule commented,

    @ Christina,  We do not offer training accounts or seats but I think this can be easily addressed by creating a trial account. You have do this only once as it will remain active for ever on 'lite'...

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    Harish Chilbule commented,

    Thanks for sharing your feedback. We do not have this functionality yet inside the chat application. Most customers usually employ a ticketing solution to handles email channels and the current off...

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    Harish Chilbule commented,

    Hi Christina! Thanks for explaining things in more details.  Are you using push routing feature?  https://blog.zopim.com/2016/01/26/chat-routing/ Chat routing auto assigns to agents to a chat so th...

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    Harish Chilbule commented,

    Christina, thanks for sharing your feedback. May I know if you are not comfortable with other agents joining a chat without invitations? or just the ability to passively watch a chat? I would like ...

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    Harish Chilbule commented,

    Thanks @Bonnie Schofield for your feedback. We acknowledge the issue. We have received similar feedback from other customers too. We are considering few solutions to allow customers to chat while h...

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    Harish Chilbule commented,

    Thanks for your feedback. This functionality is supported by standalone chat dashboard which you can access using dashboard.zopim.com. We do not support this yet in Zendesk chat dashboard. It is on...

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    Harish Chilbule commented,

    Thanks Tobias! for your suggestion. Do you want it for knowing the exact system and browser configuration of the requester ? and just adding it to the note would suffice. Would you like some of thi...

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    Harish Chilbule commented,

    Hi Jeremy !  Thanks for sharing your feedback. It is a known issue and it happens due to network blips or occasional slowness between the services involved. We are addressing these issues as part o...

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    Harish Chilbule commented,

    @Scott thanks for sharing your feedback.  We are currently rolling out a completely new ticket creation flow in which we create ticket at start of chat. This allows agents to take notes in the tick...

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    Harish Chilbule commented,

    Hi David, thanks for sharing feedback. The chat widget is designed to be always there as online companion to allow customer to reach out to support agents as and when needed. As of now we do not ha...