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Beth Bailey

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Activity overview

Latest activity by Beth Bailey
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    Beth Bailey commented,

    Oh, it looks like you reorder in the "Ticket Forms" section, not the "Ticket Fields" section. I just called Zendesk Support and they walked me through that. Worked for me!

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    Beth Bailey created a post,

    Business Hour Specificity

    Answered

    Right now you can only change business hours by increments of 30 minutes. We prefer to stop calls from coming in about 3 minutes before closing time to try and make sure that our agents are able to...

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    Beth Bailey commented,

    If there is no way to 100% suppress this email from going out it is going to cause a significant issue for us. We are using Guide as our FAQ page so it needs to be active, but we are only using tha...

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    Beth Bailey commented,

    Hello, I've followed the instructions here but am now having trouble locating the report I've created in my Insights Dashboard. Any pointers? Thanks!