Tim Roberts
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Total activity23
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Last activity
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Member since
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Votes4
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Activity overview
Latest activity by Tim Roberts-
Tim Roberts commented,
Hi, I have bit of a query regarding the validity of data from 2 sources. Why does my daily report of an agents previous day call activity = accepted calls, missed calls, declined calls, outbound ca...
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Tim Roberts commented,
Thanks Brett, I am using the Ticket updates rather than total ticket updates as it appears a little more realistic. my only problem now is that it also counts updates for tickets of agents who ar...
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Tim Roberts commented,
Hi Brett, So does the Total Ticket Updates metric include all accepted calls that create a ticket, Chat that creates a ticket, Social Media. Plus is it Email tickets or queries that have involved W...
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Tim Roberts commented,
Unfortunately, I am getting the same error even with the changes. Slightly frustrating as I would like to measure all interactions by each agent "yesterday" and not just solved as that is not alway...
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Tim Roberts commented,
How many numbers can be added to Talk? we are a 4 fascia business and need to possibly have 4 options now.
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Tim Roberts commented,
Hi, was there a simple solution to the query about an all in one dashboard?
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Tim Roberts commented,
all very useful but I want to be able to have one of my large office screens with available agents, agents on a call and wrap up agents showing. When filtering on call agents disappear to the botto...
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Tim Roberts created a post,
Reducing the time delay between decline/unanswered call and next available agent.
CompletedI would like to be able to reduce the time a customer is left waiting if a call is unanswered or declined and then being connected to the next available agent. I have been informed this is a defaul...