Chad Ferguson

Zendesk team member

Total activity

67
Last activity

June 25, 2020 21:22
Member since

August 11, 2015 14:03
Following

0 users
Followed by

1 user
Votes

17
Subscriptions

36

Activity overview

Latest activity by Chad Ferguson

Chad Ferguson created an article, September 24, 2019 19:04
Why is the Sidebar Search app not returning articles or community data?
Question Why is the Sidebar Search app not returning articles or community data? Answer Zendesk recently deprecated article data from being available in the Support Search API. A side-effect of thi...
- Chad Ferguson
- Edited September 26, 2019 14:09
- 1 follower
- 0 comments
- 0 votes
Chad Ferguson commented, July 11, 2019 22:56
Hi Matt, Chad from the Premier team here! I'm going to reach out to you in a ticket so we can discuss this a bit further.
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- Chad Ferguson
- Created July 11, 2019 22:56
- 0 votes
Chad Ferguson commented, June 19, 2019 22:42
Hi Schuyler, At this time there aren't any updates in regards to this functionality, but you can pull this information using our API, which you can take a look at here: https://developer.zendesk.c...
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- Chad Ferguson
- Edited June 19, 2019 22:43
- 0 votes
Chad Ferguson created an article, April 28, 2019 15:34
Service Incident - February 19th, 2019 - Chat settings unexpectedly changed
1. Zendesk updates
2. Service notifications
SUMMARY 20:15 UTC | 12:15 PT We're happy to report the issue involving changes to Chat settings that some customers experienced is resolved. If you're still experiencing issues, please reach out t...
- Chad Ferguson
- Created April 28, 2019 15:34
- 3 followers
- 1 comment
- 0 votes
Chad Ferguson created an article, April 28, 2019 15:33
Service Incident - April 12th, 2019 - Pod 13 Performance Issues
1. Zendesk updates
2. Service notifications
SUMMARY 16:18 UTC | 09:18 PT We're happy to report that the issues affecting Pod 13 performance have been resolved. If you're still experiencing issues, please let us know. Post-mortem to follow. ...
- Chad Ferguson
- Created April 28, 2019 15:33
- 4 followers
- 1 comment
- 0 votes
Chad Ferguson commented, November 06, 2018 18:48
Hi Wesley, thanks for your question! I reached out to our product team for clarification on this and found that it is expected behavior that regular expressions will not work the 'Comment Text' fie...
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- Chad Ferguson
- Created November 06, 2018 18:48
- 0 votes
Chad Ferguson commented, December 22, 2017 17:58
Hi Erik, Thanks for reaching out - I am going to go ahead and reach out to you in a ticket so we can discuss your issues further.
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- Chad Ferguson
- Created December 22, 2017 17:58
- 0 votes
Chad Ferguson commented, August 10, 2016 13:53
Hi Clay, Carsten's comment above is correct - there is not a trigger condition you can set to run when an organization is updated so that would not be a possibility. The only option in this case wo...
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- Chad Ferguson
- Created August 10, 2016 13:53
- 0 votes
Chad Ferguson commented, August 03, 2016 15:35
Hi Michael, For security reasons we do not support customizing your Zendesk's login page, so using SSO is going to be the option if you want to use a custom login page on your website. I would sugg...
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- Chad Ferguson
- Created August 03, 2016 15:35
- 0 votes
Chad Ferguson commented, August 03, 2016 14:58
Hi Thom, While this page cannot be hidden from agents in your account, it is restricted based on their permissions so you won't need to worry about them accessing any settings or information they w...
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- Chad Ferguson
- Created August 03, 2016 14:58
- 0 votes