Chad Ferguson
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Total activity65
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Last activity
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Activity overview
Latest activity by Chad Ferguson-
Chad Ferguson created an article,
Why is the Sidebar Search app not returning articles or community data?
Question Why is the Sidebar Search app not returning articles or community data? Answer Zendesk recently deprecated article data from being available in the Support Search API. A side-effect of thi...
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Chad Ferguson commented,
Hi Schuyler, At this time there aren't any updates in regards to this functionality, but you can pull this information using our API, which you can take a look at here: https://developer.zendesk.c...
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Chad Ferguson commented,
Hi Wesley, thanks for your question! I reached out to our product team for clarification on this and found that it is expected behavior that regular expressions will not work the 'Comment Text' fie...
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Chad Ferguson commented,
Hi Erik, Thanks for reaching out - I am going to go ahead and reach out to you in a ticket so we can discuss your issues further.
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Chad Ferguson commented,
Hi Clay, Carsten's comment above is correct - there is not a trigger condition you can set to run when an organization is updated so that would not be a possibility. The only option in this case wo...
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Chad Ferguson commented,
Hi Michael, For security reasons we do not support customizing your Zendesk's login page, so using SSO is going to be the option if you want to use a custom login page on your website. I would sugg...
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Chad Ferguson commented,
Hi Thom, While this page cannot be hidden from agents in your account, it is restricted based on their permissions so you won't need to worry about them accessing any settings or information they w...
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Chad Ferguson commented,
Hi Samantha, Thanks for reaching out! We've created a ticket on your behalf using your email address as the requester. I'll be happy to help further with this issue there. Thanks!
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Chad Ferguson commented,
Hi James! I looked into this for you and found that anchors will not work in the web widget as it does not process most css styles. Only basic text formatting such as bold and italic will work. The...
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Chad Ferguson commented,
Paul and Luke, Here are a few useful documents from our help center that will help you out with creating a report like this: First, an article that outlines the process you will use to get this rol...