Nick Malone
- Total activity 102
- Last activity
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Activity overview
Latest activity by Nick Malone-
Nick Malone commented,
Hello Congotim, Unfortunately, there is no way to hide Zendesk login and only display Microsoft login for End-Users. While this is possible for Agents, for End-Users, Microsoft login is considered ...
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Nick Malone commented,
Hello Daniel, Assuming you are referring to the JWT shared secret that is used with JWT SSO, it is not available via code and will need to be retrieved from the Agent interface in Admin Settings > ...
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Nick Malone commented,
Hi Jack, The cut-over would be instant but there are a couple things you could do to test it. First, if you have an Enterprise account, you can set up and test SAML in a sandbox before putting it i...
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Nick Malone commented,
@Mayank M, There are no known issues with end-user or agent JWT sign-in that I am aware of. I will be creating a ticket for you so we can look into this further.
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Nick Malone commented,
@Mayank M, There are no known issues with end-user or agent JWT sign-in that I am aware of. I will be creating a ticket for you so we can look into this further.
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Nick Malone commented,
Hi Martin, If you attempt to log in using SAML SSO as a user that already exists we will keep whatever role they currently have set if you do not pass in a role attribute. If it is a new user being...
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Nick Malone commented,
Hi Traci, Both SAML (ADFS) and JWT will only sync users on an individual basis when a user logs in. If you want to preload your users, I would suggest either using our Bulk Import feature or our Us...
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Nick Malone commented,
@Rutger, The double-tapped main.js and update.html are part of the release-based cache-refresh mechanism we use to ensure that visitors' browsers re-request a copy of main.js only when a newer vers...
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Nick Malone commented,
Hello Brian, Our Help Center is very customizable and we allow you to change a large percentage of the coding of all the elements on the page. I think the authentication part might be a bit tricky...
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Nick Malone commented,
Hello Chris! Unfortunately, with the Time Tracking app, there isn't a way to change the time tracking data in a ticket one it has been submitted. There is a setting that allows users to edit time...