Christopher McLoughlin commented,
Hi John! I believe I have a solution for you on this that would avoid needing to use liquid to modify the placeholder. If you were to go to Admin > Channels > Email and scroll down to just ab...
Christopher McLoughlin commented,
Hello Snaebjorn, The Zendesk Salesforce Integration does not have the functionality to allow for an automated process to submit the ticket to Zendesk. Currently the integration uses a web form that...
Christopher McLoughlin commented,
Hi Mark, The Magento app installs in the "parent.zendesk.com" and can be used by all brands. This link goes through how you can get the integration going. If you are looking to setup mult...
Christopher McLoughlin commented,
Hello Jorge, Your questions would be best answered in a ticket. I will be contacting you soon with some answers. I will talk to you soon!
Christopher McLoughlin commented,
Hi Xavier, The built in functionality of the Help Center does not allow for any more fields outside of the 4 you mentioned to be edited by the end-user. This includes custom fields and the two fie...
Christopher McLoughlin commented,
Hi Marius, We will be more than happy to provide guidance with the Web Widget, but unfortunately, we are unable to determine what you are trying to do. Would you be able to elaborate more on what ...
Christopher McLoughlin commented,
Hi Chris, Disabling SSL should not cause any issues with your credentials in Zendesk. I did take a glance at your current target and see that you do have some successful sends now. Are you still ha...
Christopher McLoughlin commented,
Hello Emma, No problem at all! Voicemail tickets do not have a first reply time if solved out. You are correct, should you call the customer back or make a public comment, that would satisfy the r...
Christopher McLoughlin commented,
Hi Emma, Whether or not the ticket is solved right away or left open, the first reply time will show the number of minutes the call took. This is because the First Reply Time is determined by the ...
Christopher McLoughlin commented,
Hi Sean, I've taken a look at your concern about the URL in your text messages. I've decided to take a deeper look into your specific issue and created a ticket. I will be sending you the informat...