Christopher McLoughlin
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Total activity22
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Activity overview
Latest activity by Christopher McLoughlin-
Christopher McLoughlin commented,
Hi John! I believe I have a solution for you on this that would avoid needing to use liquid to modify the placeholder. If you were to go to Admin > Channels > Email and scroll down to just above th...
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Christopher McLoughlin commented,
Hello Snaebjorn, The Zendesk Salesforce Integration does not have the functionality to allow for an automated process to submit the ticket to Zendesk. Currently the integration uses a web form that...
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Christopher McLoughlin commented,
Hi Mark, The Magento app installs in the "parent.zendesk.com" and can be used by all brands. This link goes through how you can get the integration going. If you are looking to setup multiple Magen...
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Christopher McLoughlin commented,
Hello Jorge, Your questions would be best answered in a ticket. I will be contacting you soon with some answers. I will talk to you soon!
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Christopher McLoughlin commented,
Hello Milad, To better understand and troubleshoot the issue you are seeing we are going to need to open a ticket. The Incremental API should not be as restrictive as you've described so I'd like t...
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Christopher McLoughlin commented,
Hi Leigh, Thanks for the reply and the screenshots. For the first roadblock you are running into, that is my fault. I should have taken a look at your Zendesk more closely as Starter plans cannot e...
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Christopher McLoughlin commented,
Hi Xavier, The built in functionality of the Help Center does not allow for any more fields outside of the 4 you mentioned to be edited by the end-user. This includes custom fields and the two fie...
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Christopher McLoughlin commented,
Hi Marius, We will be more than happy to provide guidance with the Web Widget, but unfortunately, we are unable to determine what you are trying to do. Would you be able to elaborate more on what ...
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Christopher McLoughlin commented,
Hi Chris, Disabling SSL should not cause any issues with your credentials in Zendesk. I did take a glance at your current target and see that you do have some successful sends now. Are you still ha...
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Christopher McLoughlin commented,
Hi Sean, I've taken a look at your concern about the URL in your text messages. I've decided to take a deeper look into your specific issue and created a ticket. I will be sending you the informat...