Sam Michaels
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Activity overview
Latest activity by Sam Michaels-
Sam Michaels commented,
Hi Douglas- I'm afraid the current form id is not exposed in a Curlybars object accessible by the new requests template. Instead, we only expose an array of available forms. For example, the follow...
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Sam Michaels commented,
Hi Julian, I'm afraid setting a default project is not possible at this time. Sorry about that! I wouldn't count out an implementation in the future, but as of today there is nothing yet set in sto...
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Sam Michaels commented,
Hi guys, as James Peterson mentioned above, the only official, supported way to log a user out is by sending them to the access/logout endpoint. As you have noticed, SLO is not officially supported...
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Sam Michaels commented,
Hi Duke, Right now the {{text}} property of the search result object comes as you see it, with no option or argument to increase or decrease the amount of text shown. Please see our Objects - searc...
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Sam Michaels commented,
Hi Marcel, Thanks for the question! According to our documentation on the {{recent_activity}} helper, I'm afraid that we do not currently have a way to compact all successive changes on a topic int...
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Sam Michaels commented,
Hi Philippe, Great question! Have you tried filtering using the Ticket Status (Historic) attribute value of Solved in combination with the # Ticket updates? I am thinking of something like 'What'...
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Sam Michaels commented,
Hi Panos, I'm not sure which documentation you are referring to, but we do not expose the window.location object to Zendesk Apps. window is instead used as an event namespace. You can read more abo...
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Sam Michaels commented,
Hi Kasper, I'm sorry to say that there is not currently a nice "out of the box" automated solution that I can offer to you today. We encourage users to use the manual "Notify" b...
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Sam Michaels commented,
Hey James, Try enclosing the faulty part of your code in single-quotation marks (' '). Here is the resulting snippet: {{content | replace: "font-family: 'Lucida Sans Unicode', 'Lucida Grande...
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Sam Michaels commented,
Hi Brad, It is indeed possible to search HC using several of the queries parameters outlined in our search reference here: https://support.zendesk.com/hc/en-us/articles/203663226-Zendesk-search-ref...