Sam Michaels
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Total activity40
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Last activity
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Activity overview
Latest activity by Sam Michaels-
Sam Michaels commented,
Hi Julian, I'm afraid setting a default project is not possible at this time. Sorry about that! I wouldn't count out an implementation in the future, but as of today there is nothing yet set in sto...
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Sam Michaels commented,
Hi guys, as James Peterson mentioned above, the only official, supported way to log a user out is by sending them to the access/logout endpoint. As you have noticed, SLO is not officially supported...
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Sam Michaels commented,
Hey Gui, Thanks for reaching out to us. Historically, Wordpress integration issues, especially SSO ones, are often difficult to troubleshoot without some back-and-forth between you and an agent who...
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Sam Michaels commented,
Hi Marcel, Thanks for the question! According to our documentation on the {{recent_activity}} helper, I'm afraid that we do not currently have a way to compact all successive changes on a topic int...
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Sam Michaels commented,
Hi Philippe, Great question! Have you tried filtering using the Ticket Status (Historic) attribute value of Solved in combination with the # Ticket updates? I am thinking of something like 'What'...
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Sam Michaels commented,
Hi Kasper, I'm sorry to say that there is not currently a nice "out of the box" automated solution that I can offer to you today. We encourage users to use the manual "Notify" button in both Zendes...
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Sam Michaels commented,
Hey James, Try enclosing the faulty part of your code in single-quotation marks (' '). Here is the resulting snippet: {{content | replace: "font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'T...
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Sam Michaels commented,
My post was confusing. To clarify, do not enclose the entire query in double quotation marks or the search will not work. Instead, write: <keyword(s)> updated>2015-10-05 or "<exact string>" updated...
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Sam Michaels commented,
Hi Brad, It is indeed possible to search HC using several of the queries parameters outlined in our search reference here: https://support.zendesk.com/hc/en-us/articles/203663226-Zendesk-search-ref...