Sam Michaels

1. Community
2. Support Q&A
3. getting ticket_form_id following ticket form validation error

Hi Douglas- I'm afraid the current form id is not exposed in a Curlybars object accessible by the new requests template. Instead, we only expose an array of available forms. For example, the follow...

• View comment
• Sam Michaels
• Created March 28, 2016 16:59
• 0 votes

1. Support
2. ...
3. Jira integration
4. Using the Zendesk Support for Jira integration

Hi Julian, I'm afraid setting a default project is not possible at this time. Sorry about that! I wouldn't count out an implementation in the future, but as of today there is nothing yet set in sto...

• View comment
• Sam Michaels
• Created February 02, 2016 22:40
• 0 votes

1. Cross Product
2. ...
3. Setting up single sign-on
4. Enabling SAML single sign-on

Hi guys, as James Peterson mentioned above, the only official, supported way to log a user out is by sending them to the access/logout endpoint. As you have noticed, SLO is not officially supported...

• View comment
• Sam Michaels
• Created January 11, 2016 23:03
• 0 votes

1. Community
2. Support Q&A
3. issues with wordpress and zendesk integration

Hey Gui, Thanks for reaching out to us. Historically, Wordpress integration issues, especially SSO ones, are often difficult to troubleshoot without some back-and-forth between you and an agent who...

• View comment
• Sam Michaels
• Created December 09, 2015 20:51
• 0 votes

1. Community
2. Support Q&A
3. Recent activity per topic and not per answer

Hi Marcel, Thanks for the question! According to our documentation on the {{recent_activity}} helper, I'm afraid that we do not currently have a way to compact all successive changes on a topic int...

• View comment
• Sam Michaels
• Created November 18, 2015 21:24
• 0 votes

1. Support
2. ...
3. Reporting
4. Reporting on custom fields in Insights (Professional and Enterprise)

Hi Philippe, Great question! Have you tried filtering using the Ticket Status (Historic) attribute value of Solved in combination with the # Ticket updates? I am thinking of something like 'What'...

• View comment
• Sam Michaels
• Created October 23, 2015 15:53
• -1 votes

1. Community
2. Integrations and Apps Q&A
3. Does the Jira target work with Jira OnDemand?

Hi Kasper, I'm sorry to say that there is not currently a nice "out of the box" automated solution that I can offer to you today. We encourage users to use the manual "Notify" button in both Zendes...

• View comment
• Sam Michaels
• Created October 13, 2015 19:30
• 0 votes

1. Support
2. ...
3. Email
4. Changing your email template content fonts

Hey James, Try enclosing the faulty part of your code in single-quotation marks (' '). Here is the resulting snippet: {{content | replace: "font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'T...

• View comment
• Sam Michaels
• Created October 12, 2015 19:25
• 0 votes

1. Community
2. Support Q&A
3. {{recent_activity}} not showing recently updated articles

My post was confusing. To clarify, do not enclose the entire query in double quotation marks or the search will not work. Instead, write: <keyword(s)> updated>2015-10-05 or "<exact string>" updated...

• View comment
• Sam Michaels
• Created October 12, 2015 18:49
• 0 votes

1. Community
2. Support Q&A
3. {{recent_activity}} not showing recently updated articles

Hi Brad, It is indeed possible to search HC using several of the queries parameters outlined in our search reference here: https://support.zendesk.com/hc/en-us/articles/203663226-Zendesk-search-ref...

• View comment
• Sam Michaels
• Created October 12, 2015 18:24
• 0 votes