Dwight Bussman
Technical Support Architect at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
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Last activity
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Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman commented,
HeyO Raghav Mishra Does this endpoint get you the session info you're after? https://developer.zendesk.com/rest_api/docs/support/sessions#show-the-currently-authenticated-session
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Dwight Bussman commented,
Hi Thameera, This has not been built, but I encourage you to post on the Product Feedback Forums - if the post Brent linked above is no longer available, I recommend making a fresh post therein or...
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Dwight Bussman commented,
HeyO Raghav, We also have a Sessions API endpoint documented here that would allow you to terminate the currently-authenticated session. If that doesn't help to do what you're looking for, I suspe...
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Dwight Bussman commented,
Ah - now I think I understand. I'll definitely share that feedback with the team that build the integration. My understanding is that they'd intended folks to use the Cases more for reporting purpo...
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Dwight Bussman commented,
Yep - per https://support.zendesk.com/hc/en-us/articles/360037825954 the Ticket View will only work from the Account, Contact, Lead, or Opportunity pages. It is not designed to work from the Case p...
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Dwight Bussman commented,
HeyO Jason, Unfortunately, it doesn't appear to be possible to pass multiple phone-numbers in with a SAML SSO (or JWT for that matter). I'll mark this as a piece of product feedback so that our De...
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Dwight Bussman commented,
HeyO Jeff, Per point 11 in the article above: the sending (or not) of a welcome email to a user created by the Contact sync is controlled by the "Send welcome email" checkbox within the Contact Syn...
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Dwight Bussman commented,
HeyO Kelsey, Sorry for the delay in getting back to you on this. It looks like you've already started chatting with a member of our Support team on this issue. If this seems to be an issue of broa...
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Dwight Bussman commented,
Greetings Kalle, Thanks for calling that out: Brett's comment is correct - agent searches are included in that native reporting dashboard. I will flag the article you mentioned to see that it is c...
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Dwight Bussman commented,
HeyO Treemount team, Thanks for your feedback. I'll pass this along to our Developers to consider for future versions of our Widget. Dwight B. | Customer Advocate