Dwight Bussman
Tier 2 Customer Advocate at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
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Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman commented,
Hi Marco, Apologies - I should've clarified better. You'll need to base-64 encode your email/token:TOKEN and use that within the authorization header.So if your credentials look like this: email@em...
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Dwight Bussman commented,
Hi Marco, Could you try base-64 encoding that username/token:XXXX string as described in https://developer.zendesk.com/rest_api/docs/support/introduction#basic-authentication to see if that works ...
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Dwight Bussman commented,
Hi Darren, If you're looking to handle such tickets without actually going into Zendesk, you'll probably need to leverage the API to do so. When a ticket has comments present, they will either appe...
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Dwight Bussman commented,
Hi Darren, I'm not certain this is what Anika was suggesting, but it sounds like this is the workflow she recommends: Create a custom ticket field of type TEXT called "Attachment URL" (or somethin...
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Dwight Bussman commented,
HeyO Craig, There are a few reasons this could be happening. In order to look into the specifics of your case, I'm going to raise a ticket to get a few more details from you. I'll reach out to you ...
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Dwight Bussman created an article,
Emails suspended due to an "Automatic email processing failed" error
Issue Symptoms Tickets are being suspended with the cause Automatic email processing failed: Resolution Steps This can be caused by a mismatch in user organization information. To see if this is t...
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Dwight Bussman commented,
Glad you liked the article. I dig your profile pic (The Great Bathtub Wave off Kanagawa?)... I have a long and amusing-mostly-just-to-me story about almost getting to see the original painting a f...
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Dwight Bussman commented,
HeyO Lena, As I understand it, fields can be marked as required in a few different ways within Salesforce, so question 1 should really be directed to your Salesforce System Administrator who'd be ...
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Dwight Bussman commented,
Hi Ritesh, In our Ticket Sync Documentation we suggest creating a Case record-type specifically to avoid interfering with existing Case-related workflows & reports. If there's a reason this isn't g...
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Dwight Bussman commented,
HeyO Schuyler If the trigger (or target) was deleted from within your Zendesk account, we've seen an issue where they would not be re-created upon reconnection. Please reach out Support to look int...