Dwight Bussman
Tier 2 Customer Advocate at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
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Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman created an article,
Are Help Center URLs case sensitive?
Question Are Help Center URLs case sensitive? Answer Yes. The URLs in your Help Center are case sensitive. All elements of a Help Center URL should be entered in lowercase. Otherwise, users will ...
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Dwight Bussman commented,
@Bryan - that's right! No additional app needed.@Robert - I'm not sure I follow your question. This sidebar app is used for display of information only. If you're looking to sync information from S...
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Dwight Bussman commented,
Yep! That same sidebar app is used by the new (currently EAP) integration as well :)
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Dwight Bussman commented,
Hi Kevin, In doing a bit of testing within my own test account on this, it looks like the system org-id field is not available as a matching criterion (either for ticket-views or data-syncing). I d...
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Dwight Bussman commented,
Hi Diana, I have both some good and bad news on this:The Bad NewsThe ticket satisfaction rating/reason/comment aren't standard fields/comments on the ticket, so they will not be synced by our curre...
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Dwight Bussman commented,
HeyO Justin, The related list should have tickets so long as those objects remain in SFDC (so functionally indefinitely, provided the objects aren't being removed either by a user or workflow of so...
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Dwight Bussman commented,
If you didn't like this article - please let me know how it can be improved! What's missing? How has it failed to address your needs? I'd love to make it more useful.
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Dwight Bussman commented,
I am a huge fan/collector of Belgian beers and have watched The Doctor since I was a small boy :) Lovely dogs! Thanks for sharing.
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Dwight Bussman commented,
Nice to (virtually) meet you, Hayley. Welcome to our Community! 2 quick things: Nice avatar/user-icon What kind of dogs? My wife & I have two dogs as well (one for each of us) - a Westie named Jun...
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Dwight Bussman commented,
HeyO Jeff, Our current SFDC integration does basically this exact thing by leveraging a custom ticket object. For more information on configuring this feature of the integration, please see https:/...