Dwight Bussman
Technical Support Architect at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
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Last activity
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Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman commented,
Marci Abraham By "test this feature first", we mean that one should validate that fields are populating as they'd expect. Some folks jump straight to syncing lots of records before verifying that ...
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Dwight Bussman commented,
Jonny Wermut In order to trigger a sync, you must be updating a mapped field. Fortunately, it's relatively easy to map a checkbox field and update it for all of your contacts using DataLoader. A ...
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Dwight Bussman created an article,
API error: curl: (3) URL using bad/illegal format or missing URL
Issue symptoms I tried to use a cURL command through Terminal as explained in this section: Testing your cURL installation. However, I received the below error message. curl: (3) URL using bad/ille...
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Dwight Bussman commented,
Hi Milos - this is likely due to the deprecation of the legacy integration package as documented here https://support.zendesk.com/hc/en-us/articles/360025775274 If you'd like to have a brief extens...
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Dwight Bussman commented,
Brent Friedeman - I'm reaching out to our Developers on this point and will update this thread when I hear back. Thanks for asking about this!
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Dwight Bussman commented,
Tatevik S - I believe it's expected that the field will need to be visible to the profile of the integrating user, but I don't think it needs to be present on the page layout. Hopefully that helps....
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Dwight Bussman commented,
Hi Tatevik S In the current integration, a field must be visible to the integrating SFDC user (the System Administrator (or similar profile) who connected the integration within Admin Center) in or...
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Dwight Bussman commented,
Bruce Bye Good catch on that character limit. I'll reach out to our Developers to see if they can add some truncation logic to the Case-creation flow. Cheers!
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Dwight Bussman commented,
Harsharndeep I'm not sure I follow the question. Do you mean To match based on those IDs? There is not a way to match based on that ID at this time. To update the SFDC record with the ID of the...
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Dwight Bussman commented,
Justin Federico This sounds like a race-condition to me: multiple things happening simultaneously. In the case of your account/contacts, I suspect the associated contact happened to be created/proc...