Dwight Bussman
Tier 2 Customer Advocate at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
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Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman commented,
What a face! Hello Mooch!
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Dwight Bussman commented,
heyO Steven Aranaga It should update globally if anyone changes it. The setting for that sidebar app are not agent specific.
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Dwight Bussman commented,
Hi DuBose Griffin I see that you've also raised a ticket on this. I'll see that someone replies to you therein shortly.
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Dwight Bussman commented,
HeyO Steven Aranaga Both of these questions have a few possible causes/approaches, depending on your setup. I'd recommend raising a ticket with our Support folks to take a closer look into this on ...
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Dwight Bussman commented,
HeyO Melody Quinn - I'm aware of a few potential reasons this might happen. Based on what you're describing, I suspect that the profiles in question have not been granted access to those Visualforc...
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Dwight Bussman commented,
Andrew Schreiner - ah - thanks for clarifying. This one is a bit more difficult to achieve, as the matching fields related to the Organization of a ticket available to the app are far more limited:...
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Dwight Bussman commented,
Hi Andrew, The answer to this depends somewhat on which feature you're describing. For Ticket View, it should be possible to match on custom organization fields within the Field Matching section ...
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Dwight Bussman commented,
HeyO Dan, Apologies about the delay on that. There's a few possible causes of this so we'll want to get at which is applicable in your case. I'll see that someone reaches out to you shortly in that...
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Dwight Bussman commented,
HeyO Shane, Our integration natively syncs accounts, contacts, or leads to organizations, users, and users respectively. I'm not aware of a good workaround for syncing the custom object/relationsh...
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Dwight Bussman commented,
Thanks for bringing this to our attention. Our Developers have just released code which resolves this issue of the password being stripped out when creating targets via the API. Dwight B. | Custom...