Dwight Bussman
Technical Support Architect at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
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Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman created an article,
Error: Your sync has been disabled due to an error
Issue symptoms Salesforce Data Sync was connected and working, but when I checked the settings, it shows this error message: Your sync has been disabled due to an error. Resolution steps This can ...
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Dwight Bussman commented,
Hi Mike Hoover, Apologies for the confusion - those tabs highlighted in your screenshot were for the legacy integration which no longer exists. I'll talk to the team about getting our videos update...
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Dwight Bussman commented,
talib raza - While you're correct that updates to formula fields don't trigger sync events within the salesforce streaming API, they can be forced to do so using a workaround as documented here: ht...
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Dwight Bussman commented,
Hi Avery Sullivan - the feature in this article has been live for quite some time. Have you yet done the setup documented in our Setting up the Zendesk for Salesforce integration article? If so an...
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Dwight Bussman commented,
Hi Sal, This typically means precisely what the error message indicates: that this SFDC instance has is already linked with a different instance of zendesk. If you're on a plan-level that allows fo...
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Dwight Bussman commented,
HeyO Mohammad Hasan The best thread I'm aware of for schedules/timezones can be found here: https://support.zendesk.com/hc/en-us/community/posts/115000451968 If that doesn't help answer your quest...
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Dwight Bussman commented,
I'm not aware of this being in the works, but I will make sure this thread has been seen by our Product Managers in charge of those decisions.
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Dwight Bussman commented,
Justin Federico For more information on the expected behavior when contacts belong to multiple accounts in SFDC and the "allow users to belong to multiple organizations" feature is enabled, please ...
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Dwight Bussman commented,
HeyO Chad Susa, I'm not aware of a good workaround for this, but: If anyone else has a good workaround, I'd love to hear it! I recommend writing out a product feedback post so that our product ma...
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Dwight Bussman commented,
HeyO Nick Sauvé Yes: if your Zendesk user was the one who connected the integration, downgrading them will break the connection. Here's the passage in the above article that addresses this: One of...