Dwight Bussman
Tier 2 Customer Advocate at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
- Total activity 401
- Last activity
- Member since
- Following 9 users
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Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman commented,
Hi @Romain I would expect to see the Manual Matching menu only if there are Accounts for which a matching Organization could not be found. In terms of why it would've only synced 89 Accounts, I'd ...
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Dwight Bussman commented,
Hi Tony, While I'm not a Product Manager, I believe the thinking behind the current behavior can be summed up by the following scenario: Alfred works at Boeing Alfred raises tickets while working ...
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Dwight Bussman commented,
Hi Yamile, I'm happy to reach out to you in a ticket to get more details about your workflow, but I suspect this may be related to how the user and token are being passed over. In order to leverage...
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Dwight Bussman commented,
Hi Duarte, The ticket doesn't have access to directly check whether a Contact already exists in SFDC. If you're syncing Contact/Account information from SFDC to Zendesk, you could populate a custom...
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Dwight Bussman commented,
@Renato - unfortunately we don't allow you to send other header parameters to targets at this time.
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Dwight Bussman commented,
Hi @Sergio - It should definitely be possible to use the notation you mentioned in our targets. It'll look like this, with the token itself going into the password field: That having been said, we...
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Dwight Bussman commented,
Hi Alejandro, I'm not sure if these two errors are related, but would love to help you look into this matter. I'll be reaching out to you via a ticket shortly to gather some details to help trouble...
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Dwight Bussman commented,
Hi @Brian - When Zendesk users are merged, the target user (the one being merged into) is the User-id that'll be active going forward on the Zendesk side. On the salesforce side, the Zendesk Suppor...
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Dwight Bussman commented,
Hey Elizabeth - merging shouldn't have any impact on a user's password - the password for whatever user was the TARGET of the merge action should still be valid. Hi Brian - unfortunately, if Cont...
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Dwight Bussman commented,
HeyO Allan, Here's a workflow that may help streamline what you're after: Use the Incremental Tickets API if possible.One reason for this is that you'll get back 1,000 tickets instead of the 100 re...