Dwight Bussman
Tier 2 Customer Advocate at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
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Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman commented,
HeyO Allan, Here's a workflow that may help streamline what you're after: Use the Incremental Tickets API if possible.One reason for this is that you'll get back 1,000 tickets instead of the 100 re...
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Dwight Bussman commented,
Hi Mike and Ruud, The current Bulk Sync does require access to the Salesforce API. This requirement is documented in this article: https://support.zendesk.com/hc/en-us/articles/115004559528-Salesfo...
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Dwight Bussman created an article,
[Salesforce] Custom Ticket Objects not being created/updated - no errors in Zendesk Support Logs
Question I've got the SFDC integration set up to send custom ticket objects over to Salesforce (as described in this article, but nothing's showing up on the SFDC-side, nor are there any errors in...
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Dwight Bussman commented,
Hi Jeff, In answer to your two questions: 1 - Yes you can! Here's a screenshot of how that might look in settings if the Zendesk field were called "Portal ID (numeric)": 2 - You should be...
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Dwight Bussman created an article,
Salesforce - Contact/Lead sync settings error: "Invalid field ContactField__c...."
Issue Non-administrator users in Salesforce are seeing the following error when attempting to view Contact/Lead sync settings: Invalid field ContactField__c for SObject Zendesk__ZendeskOrganizat...
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Dwight Bussman commented,
Hi Corrado, I'm sorry that this limitation of automated exports to higher plan-levels is frustrating. We're not trying to keep your customer data hostage, as all accounts should always have access ...
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Dwight Bussman commented,
HeyO Schuyler, You could run a second bulk-sync of Contact information (after the Account bulk sync) to make sure the members of various accounts are linked to the associated organizations within Z...
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Dwight Bussman commented,
Hi Matt, You'll need to create Zendesk credentials in order to authenticate API requests (or use an API/Oauth token). Google authentication will not work with the API.
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Dwight Bussman created an article,
What Happens When Decreasing Number of Agent Seats
Question What is shown when a self-service Zendesk customer decreases their agent count? Answer We should show this warning: which outlines the effects: "You have chosen to reduce the numb...
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Dwight Bussman commented,
Hi Tomer, Sure - good suggestion! I was trying to keep this as language-agnostic as possible, but having an example in Python could be useful as many folks use that for scripting.