Dwight Bussman
Tier 2 Customer Advocate at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
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Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman commented,
Hi Kirsten, We've not yet been able to get a conclusive answer out of Salesforce on this matter. We've heard anecdotally from several customers who contacted Salesforce Support directly that they w...
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Dwight Bussman created an article,
How to Check Streaming API Limits & Usage
Question The new SFDC integration relies on the Streaming API Events API. How can I see how much of that API is being used/how close I am to the 24-hour rate-limit? Answer This information can be...
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Dwight Bussman commented,
Hi Justin, I'm going to raise a ticket with our Support Team to look into this matter for you, as I have some questions that would be easier to handle in a more private venue.
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Dwight Bussman commented,
Hi Steven, Two of these spring to mind at the moment: if the integrating user doesn't have edit access to the fields on the case-object. The integrating user is the person who clicked "Connect" in...
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Dwight Bussman commented,
Awww - thanks much, Jeff. There are a few other reasons that this sync could fail and our Developers are trying to correct for them as they come across them. These are just the ones we document as ...
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Dwight Bussman commented,
Hi Kissbot, I'm raising a ticket for you to collect some more information about the failure you're experiencing as I have some follow-up questions that would be easier to address in a ticket or on ...
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Dwight Bussman commented,
Hi David, Good catch! It looks like this was mis-linked. The article to which it should point is this one: https://support.zendesk.com/hc/en-us/articles/360038232533 I'll reach out to our Docs tea...
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Dwight Bussman commented,
Hi Alexander, These visualforce pages/lightning components are currently hard-coded to contain their current columns: there is no flexibility to change which columns are displayed. That said, I be...
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Dwight Bussman commented,
Hi Pablo, Agent-level credentials may not be sufficient depending on the endpoint you're trying to hit, as some endpoints require Admin-level permissions: https://developer.zendesk.com/rest_api/doc...
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Dwight Bussman created an article,
[Salesforce] Zendesk Tickets Failing to sync into Cases
If you are using the ticket-syncing process outlined in this article and cases aren't being created/updated in Salesforce, here are some steps that may surface the reason for these syncs not workin...