Dwight Bussman
Technical Support Architect at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
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Total activity624
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Last activity
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Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman commented,
Emelie Stjernquist Currently our Ticket View is a fixed quantity: there is not a way to hide fields/functionality (apart from the creation/editing capability which requires a linked zendesk agent)....
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Dwight Bussman commented,
heyO Martin Burian The organization syncing being done through the OLD integration should cease to work The domains field should return very soon - it appears to have been removed incorrectly by...
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Dwight Bussman commented,
Avery Sullivan - glad to hear that worked :) You're def. not the first to have missed that in the documentation. I'm reaching out to our Docs team to have that article re-arranged slightly to clari...
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Dwight Bussman commented,
Hi Avery Sullivan There's a few reasons this might be the case. First, I'd make sure you've followed the initial setup steps https://support.zendesk.com/hc/en-us/articles/360038232533#topic_n1c_jtm...
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Dwight Bussman commented,
Hi Ivana Završki That error would be something to bring to the attention of the Salesforce Support team, as it involves data being absent entirely within the Salesforce instance.
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Dwight Bussman commented,
HeyO Russell, That definitely sounds like a misbehavior to me, and one into which we'll want to take a closer look. I'll check in with that ticket you raised to see where it's at and that someone r...
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Dwight Bussman commented,
Hi Harsharndeep, It looks like the requester of ticket with which you're testing doesn't belong to any organization. As a result, that ticket does not have an associated organization. I'm fairly ce...
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Dwight Bussman commented,
Hi Harsharndeep, It should be possible to set a default account in the Ticket Sync settings: My testing shows that this will still link to an account if a matching account exists, but if no matchin...
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Dwight Bussman commented,
If you're certain that all of your Cases have been imported into Tickets in Zendesk, it should be fine to delete those Case objects from SFDC to facilitate the cleanup of those inactive contacts.
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Dwight Bussman commented,
Ian Pylvainen That's a good idea for future development, but that's not available at this time. The Ticket View columns aren't customizable.