Dwight Bussman
Technical Support Architect at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
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Total activity721
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Last activity
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Member since
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Following9 users
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Followed by5 users
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Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman commented,
Justin Federico - What you've mentioned would be news to me. I'm thinking there may have been some confusion on the part of the support person to whom you spoke - potentially confusing our sidebar ...
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Dwight Bussman commented,
Justin Federico It should not be possible to create truly duplicated accounts within Zendesk (i.e. two distinct organizations with the same name) because we enforce name-uniqueness within Zendesk. ...
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Dwight Bussman commented,
HeyO Christopher Wooten It looks like you're already working with someone on this matter within a ticket. If there are findings from that ticket that have a broader application, we can post them he...
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Dwight Bussman commented,
HeyO Lakshmi Prasath Sorry to hear that you're having difficulties with your Salesforce integration. I recommend contacting our Support team as documented here: https://support.zendesk.com/hc/en-us...
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Dwight Bussman commented,
HeyO Qumulo Inc- the ability to sync user/org changes from Zendesk to update existing SFDC contacts/accounts has not yet been delivered.
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Dwight Bussman commented,
Greetings Stoyan, There was briefly a bug that impacted host-mapped instances of Zendesk wherein the content_url attribute contained the non-hostmapped address for the attachment. This issue shoul...
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Dwight Bussman commented,
HeyO Lakshmi Prasath - please contact customer support as documented here https://support.zendesk.com/hc/en-us/articles/360026614173-Contacting-Zendesk-Customer-Support if you'd like to get help wi...
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Dwight Bussman commented,
HeyO Fred Thomas There's a few reasons this could be happening. The fastest way to determine the cause of this would likely be on a screen-sharing session. I'll take a look to see if you've already...
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Dwight Bussman commented,
HeyO Jennifer Ma Our sync from ZD > SFDC goes into Cases alone. That said, it should be possible to make a custom workflow within Salesforce to take that Case information and carry it over to a cus...
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Dwight Bussman commented,
HeyO Jennifer Ma The Salesforce sidebar app (which is one part of this integration) can pull information about custom objects assuming one of the following is true: The custom object is directly l...