Dwight Bussman
Tier 2 Customer Advocate at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
- Total activity 418
- Last activity
- Member since
- Following 9 users
- Followed by 4 users
- Votes 120
- Subscriptions 159
Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman commented,
HeyO Justin, The related list should have tickets so long as those objects remain in SFDC (so functionally indefinitely, provided the objects aren't being removed either by a user or workflow of so...
-
Dwight Bussman commented,
If you didn't like this article - please let me know how it can be improved! What's missing? How has it failed to address your needs? I'd love to make it more useful.
-
Dwight Bussman commented,
I am a huge fan/collector of Belgian beers and have watched The Doctor since I was a small boy :) Lovely dogs! Thanks for sharing.
-
Dwight Bussman commented,
Nice to (virtually) meet you, Hayley. Welcome to our Community! 2 quick things: Nice avatar/user-icon What kind of dogs? My wife & I have two dogs as well (one for each of us) - a Westie named Jun...
-
Dwight Bussman commented,
HeyO Jeff, Our current SFDC integration does basically this exact thing by leveraging a custom ticket object. For more information on configuring this feature of the integration, please see https:/...
-
Dwight Bussman commented,
Hi Anant, I'd be happy to look into this more closely in a ticket so we can discuss things more privately. I can then report back on our findings to this thread for the good of the community. I'll ...
-
Dwight Bussman commented,
HeyO Nicole, I've not seen this error in a while, so firstly I'm curious which version of the integration package you currently have installed? You can find this information by going to Setup > App...
-
Dwight Bussman commented,
Hi Justin, If you change the trigger conditions to "Ticket is Updated" rather than "Ticket is solved", every update to the ticket (whether by an agent/automation) would cause one API request to S...
-
Dwight Bussman commented,
Hi Thomas, Using the current SFDC integration it's possible to create new Contacts in Salesforce when ticket objects are sent over using the top checkbox shown in this screenshot: This would work i...
-
Dwight Bussman commented,
Hi Priscila, The above issue appeared to be the result of a formatting issue within the target authentication values. I'll raise a ticket to work with you to resolve this matter on your account.