Dwight Bussman
Technical Support Architect at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
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Recent activity by Dwight Bussman-
Nevena Imetska Thanks for that information. This sounds like an issue for which a deeper investigation is in order. I'm going to reach out to you in a ticket to continue this conversation privately...
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Hi Adam, I'm not aware of a list of these various descriptions, but that'd be a good thing to build. Generally we're trying to have the description contain enough context to stand on its own, but t...
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Hi Nevena Imetska I suspect that the reason the Domain Mapping field no longer appears is that this was likely a field created by our Legacy Salesforce integration which is currently being deprecat...
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HeyO Emelie Stjernquist Just wanted to clarify the above point: while it's possible to have multiple subdomains, each of which is pointed at separate, unique instance of Salesforce, but it's not po...
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Yamala Hareesh - the article above should help you to integrate Zendesk with Salesforce. If the article isn't sufficient to get you set up, please reach out to our support team as documented here: ...
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heyO Yamala Hareesh Hmmm.... I'm not sure why that would be the case. Are you doing this in the Classic or Lightning interface? The reason I ask is that the Classic interface divides apps into seve...
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Naveen Ram Our integration requires clicking the button to create tickets in Zendesk, but if you wanted to have an SFDC tool create tickets in a more automated fashion, you could leverage our REST ...
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Hi Melody, Apologies for not clarifying better: if you're looking to insure that newly-created users in Zendesk have counterpart Contacts in Salesforce, our Ticket Sync is currently how our SFDC in...
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HeyO Melody! Our team is looking into ways to have the sync operate in bi-directionally, but for now, the way to do what you're after is only possible once that user raises a ticket. If Ticket Syn...
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HeyO Reuven Shelef Thanks for reaching out about these. Here's what I know about each of these 3 EOF errors like these are a bug that our devs are already actively looking into. It looks like you...