Dwight Bussman

Technical Support Architect at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.

Zendesk team member

Total activity

673
Last activity

March 05, 2021 17:38
Member since

August 11, 2015 14:12
Following

9 users
Followed by

5 users
Votes

139
Subscriptions

228

Comments

Recent activity by Dwight Bussman

Hi Travis, If users have mistakenly clicked a thumbs down when they mean to click the thumbs up, you could reply to them using the following placeholder:{{satisfaction.positive_rating_url}} in an e...
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- Dwight Bussman
- Created January 25, 2016 21:53
- 0 votes
Hi there Dtenenbaum and Mike! I am looking into whether a feature currently in beta (ticket creation at the start of chats, rather than the end) would accomplish what you're looking for - getting t...
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- Dwight Bussman
- Created January 25, 2016 21:53
- 0 votes
Official comment
HeyO Vivek, Within your Help Center, you can control the placement/styling of elements within the *Theme Editor*. Editing your Home Page to feature Communities more prominently within that theme e...
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- Dwight Bussman
- Created October 23, 2015 20:42
- 0 votes
Official comment
HeyO Cam, If you're looking to do this on the ticket form for end-users, the HTML that can accomplish this is: <option selected="selected"> Value </selected>. I found this Handlebars discussion for...
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- Dwight Bussman
- Created October 23, 2015 17:02
- 1 vote
HeyO Melanie, Labels within articles can serve as a method of prioritizing certain articles over other when searching. For instance, if I have two articles about making waffles, one with the word "...
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- Dwight Bussman
- Created October 23, 2015 16:40
- 0 votes
HeyO Casey, I've heard of several customers using: https://www.geckoboard.com/ If you'd like help troubleshooting those specific token issues, please reach out to us at support@zendesk.com
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- Dwight Bussman
- Created October 23, 2015 15:59
- 1 vote
HeyO Brad, "updated_at" is part of the more general Article object and refers to any changes to the article: body, title, author, etc. "edited_at" is part of the Article Comment object and refers s...
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- Dwight Bussman
- Created October 23, 2015 15:53
- 0 votes
HeyO Pankaj, This sounds like a very specific issue - I'm creating a support ticket to help handle this request request and follow up with some questions.
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- Dwight Bussman
- Created October 23, 2015 15:37
- 0 votes
Hi Roshni, Knowledge-Base content (articles written by Agents/Admins) can be restricted by modifying the Section into which the article will be placed. Here's a document with more info on this topi...
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- Dwight Bussman
- Created October 23, 2015 15:32
- 0 votes
Hi Johnd, There isn't a native way to fix the web widget to a particular position. I've not been able to find examples of this being done, but I suspect you could write JavaScript to relocate tha...
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- Dwight Bussman
- Created October 23, 2015 15:17
- 0 votes