Dwight Bussman
Technical Support Architect at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
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Recent activity by Dwight Bussman-
HeyO Chad Susa, I'm not aware of a good workaround for this, but: If anyone else has a good workaround, I'd love to hear it! I recommend writing out a product feedback post so that our product ma...
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HeyO Nick Sauvé Yes: if your Zendesk user was the one who connected the integration, downgrading them will break the connection. Here's the passage in the above article that addresses this: One of...
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Hi Reuven Shelef (ZD Dev at OUT OF THE BOX Consulting) Thanks for the additional context. I could see our SFDC integration team making changes to better address account merges. The inability to edi...
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Hi Naomi Watnick Here are some responses to these various concerns: Inability to break relationship once madeThe only way of which I'm aware of doing so is to delete one of the objects (either th...
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HeyO Harsharndeep When syncing tickets to SFDC cases which create a Contact, the fields set for contact-syncing are set using the values in zendesk (like a reverse-sync, but only for creation). To...
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Dan Greaves If you're willing to have those posts create tickets within Zendesk, you could leverage the native Ticket Sync feature - https://support.zendesk.com/hc/en-us/articles/360037607294 - to ...
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Hi Derrick Delliquadri This same requirement (needing to link a zendesk user within SFDC) was present in the legacy integration as well. Our documentation for that integration was archived followi...
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If that approach doesn't work (depending on how you're pulling that owner), you may need to create an "Account Owner Name" formula field within SFDC. This article outlines how to create a formula f...
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talib raza - sorry for the confusing documentation. There's an open ticket with our docs team to clarify this better above. I believe it should refer to the profile of whatever user connected the i...
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HeyO Jeff Mooallem Our integration has the Ticket Sync feature that sounds like it might work for what you're describing. When a ticket is created/updated in Zendesk, this sends it over to create/u...