Claire Miller
- Total activity 287
- Last activity
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Activity overview
Latest activity by Claire Miller-
Claire Miller created an article,
Service Incident - May 23rd, 2019 - Delayed Chat history and transcript emails
SUMMARY 18:44 UTC | 11:44 PT We're happy to report that the issue causing Chat transcripts to be delayed is now resolved and all transcripts have been processed. If you're still experiencing issue...
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Claire Miller created an article,
Service Incident - October 2nd, 2018 - Apps framework assets issues - All pods
SUMMARY 18:25 UTC | 11:25 PT We're happy to report that assets are loading in the app framework. We apologize for the inconvenience this may have caused. 17:41 UTC | 10:41 PT Our Ops team is curre...
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Claire Miller created an article,
Service Incident - October 3rd, 2018
SUMMARY 21:31 UTC | 14:31 PT We are happy to report that Talk service should now be completely restored. 20:33 UTC | 13:33 PT Our Talk vendor Twilio reported an issue causing calls to drop. Twilio...
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Claire Miller created an article,
Service Incident - October 4th, 2018 - Connect API Errors
SUMMARY 18:19 UTC | 11:19 PT The issues affecting the Connect API have been resolved. If you're still experiencing issues, please let us know. 17:40 UTC | 10:40 PT The issues affecting the Connect...
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Claire Miller created an article,
Service Incident - October 4th, 2018 - Pod 14 Side conversations are not accessible
SUMMARY 17:04 UTC | 10:04 PT The issues regarding Side Conversations on Pod 14 accounts have now been resolved. 16:47 UTC | 09:47 PT We are currently investigating reports of Side Conversations no...
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Claire Miller created an article,
Service Incident - January 14th, 2019 - Chat History unavailable
SUMMARY 21:52 UTC | 13:52 PT We're happy to report that the Chat History backfill has completed. All Histories should now be available. If you're still experiencing any issues with Chat History, p...
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Claire Miller created an article,
Service Incident - February 1st, 2019 - Zendesk Message accounts deauthorized
SUMMARY 23:58 UTC | 15:58 PT We are continuing to investigate the root cause of the issues with some Zendesk Message integrations. If you are still experiencing this problem, please email us at su...
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Claire Miller created an article,
Service Incident - February 12th, 2019 - Chat Monitor displaying incorrect values
SUMMARY 18:32 UTC | 10:32 PT We're happy to report that Chat Real Time Monitors are displaying correct values. If you're still experiencing any issues, please reach out to us. 18:18 UTC | 10:18 PT...
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Claire Miller created an article,
Service Incident - February 13th, 2019 - Pod 15 Outage
SUMMARY 22:52 UTC | 14:52 PT We're continuing to see improvements in our Support, Guide, Talk and Chat products on pod 15. Our teams are continuing to work to fully restore all services. We'll pos...
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Claire Miller created an article,
Service Incident - February 15th, 2019 - Insights Outage
SUMMARY 16:55 UTC | 08:55 PT GoodData's platform is back online and Insights within the Zendesk Support application is now available. Please reach out to us if you experience any issues. 16:19 UTC...