Claire Miller
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Total activity296
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Last activity
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Activity overview
Latest activity by Claire Miller-
Claire Miller created an article,
Service Incident - March 4th, 2020 - Message unable to reply to Facebook conversations
SUMMARY On the 27th of February, between 17:49 UTC and 21:02 UTC customers using Zendesk Message were unable to respond to certain conversations from Facebook through Message. TIMELINE 21:02 UTC |...
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Claire Miller created an article,
Service Incident - January 24th, 2020 - Pod 13 & 20 - Guide and Support Issues
SUMMARY 19:26 UTC | 11:26 PT We are happy to report Pods 13 and 20 are stable and customers should no longer see issues with using Side Conversations or any unexpected delays with exporting ticket...
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Claire Miller created an article,
Service Incident - December 16th, 2019 - Help Center Errors on Pod 18
SUMMARY On December 16, 2019 from 20:43 UTC to 21:45 UTC customers using Zendesk Guide on Pods 18 may have seen a server error within Help Center as around 15% of total Help Center traffic experie...
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Claire Miller created an article,
Service Incident - November 28th, 2019 - Sell Performance Issues
SUMMARY 20:39 UTC | 12:39 PT We're happy to report that Sell functionality has been fully resolved. Apologies for the inconvenience caused. 20:31 UTC | 12:31 PT We are seeing improvements and Sell...
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Claire Miller created an article,
Service Incident - May 23rd, 2019 - Delayed Chat history and transcript emails
SUMMARY 18:44 UTC | 11:44 PT We're happy to report that the issue causing Chat transcripts to be delayed is now resolved and all transcripts have been processed. If you're still experiencing issue...
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Claire Miller created an article,
Service Incident - October 2nd, 2018 - Apps framework assets issues - All pods
SUMMARY 18:25 UTC | 11:25 PT We're happy to report that assets are loading in the app framework. We apologize for the inconvenience this may have caused. 17:41 UTC | 10:41 PT Our Ops team is curre...
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Claire Miller created an article,
Service Incident - October 3rd, 2018
SUMMARY 21:31 UTC | 14:31 PT We are happy to report that Talk service should now be completely restored. 20:33 UTC | 13:33 PT Our Talk vendor Twilio reported an issue causing calls to drop. Twilio...
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Claire Miller created an article,
Service Incident - October 4th, 2018 - Connect API Errors
SUMMARY 18:19 UTC | 11:19 PT The issues affecting the Connect API have been resolved. If you're still experiencing issues, please let us know. 17:40 UTC | 10:40 PT The issues affecting the Connect...
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Claire Miller created an article,
Service Incident - October 4th, 2018 - Pod 14 Side conversations are not accessible
SUMMARY 17:04 UTC | 10:04 PT The issues regarding Side Conversations on Pod 14 accounts have now been resolved. 16:47 UTC | 09:47 PT We are currently investigating reports of Side Conversations no...
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Claire Miller created an article,
Service Incident - January 14th, 2019 - Chat History unavailable
SUMMARY 21:52 UTC | 13:52 PT We're happy to report that the Chat History backfill has completed. All Histories should now be available. If you're still experiencing any issues with Chat History, p...