Claire Miller
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Total activity266
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Last activity
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Member since
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Following0 users
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Followed by15 users
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Votes68
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Subscriptions137
Activity overview
Latest activity by Claire Miller-
Claire Miller commented,
Hi David, I can see you have another ticket open and sitting with our team - someone should be reaching out to you there directly to assist further. But generally speaking, I typically recommend r...
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Claire Miller created an article,
Is there a character limit on ticket comments?
Question How many characters can be added to a single comment? Answer Yes, the character limit on ticket comments is 65,535. For example, if you submit a plain text comment with 100,000 characters...
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Claire Miller created an article,
Why isn't RTL text working in ticket comments?
Issue Symptoms Agents are typing in a right to left (RTL) language like Arabic or Hebrew. Comments initially typed in the comment box are correctly justified to the right, but upon comment submissi...
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Claire Miller created an article,
Can I report on agent availability in Zendesk Talk?
Question Can I report on agent availability in Zendesk Talk? Answer Yes, real-time reporting on agent availability is located on the native Talk reporting dashboard. To access the native Talk dashb...
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Claire Miller created an article,
Why can't I save my macro?
Issue Symptoms The save button is greyed out, preventing me from saving changes to a macro. Conditions There are some empty field actions. For example, "Add Tags" is an action, but there aren't any...
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Claire Miller created an article,
What happens to the tickets of a deleted user?
Question What happens to the tickets of user after they've been deleted? Answer The following outlines how a user's deletion from a given account affects the tickets they've interacted with: Ticket...
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Claire Miller created an article,
Why can't I delete this brand?
Issue Symptoms The option to deactivate or delete a a particular brand is missing. Under Admin icon () > Manage > Brands, the brand that can't be deleted or deactivated has a label for (Default) or...
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Claire Miller created an article,
How do I block a number from calling me on Talk?
Question How do I block a number from calling me on Zendesk Talk? Answer If you have Talk Professional or Enterprise, you can block a single number or block a series of numbers that match a specif...
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Claire Miller created an article,
Can I un-merge tickets?
Question Is it possible to un-merge tickets? Answer No, it is not possible to un-merge tickets. Ticket merges are final and cannot be undone. For more information, see the article: Merging tickets....
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Claire Miller created an article,
What's the difference between the Starter and Essential plans?
Question Can you please give a detailed list of the feature differences between Starter and Essential? I get a warning that I will lose features if I "upgrade" but I can't find a list anywhere that...