Claire Miller commented,
Hey Karen, Sorry to see you've been running into issues here. I can see you now have a ticket about this sitting with our Technical Support Engineers. Someone from our team should be getting back t...
Claire Miller commented,
Hi David, I can see you have another ticket open and sitting with our team - someone should be reaching out to you there directly to assist further. But generally speaking, I typically recommend r...
Claire Miller commented,
Hey Justin, At this time, there isn't a way to integrate this with Talk. Currently the integration can only map identities across the two platforms via email.
Claire Miller created an article,
Question Is there a limit to how many characters can be added to a single comment? Answer Yes, the character limit on ticket comments is 65,535. For example, if you submit a plain text comment wit...
Claire Miller commented,
Hey Derek, At this time there is no way to resize the app in the side bar. Regarding your second question it sounds like there may have been a mixup about a couple things. There were some recent up...
Claire Miller created an article,
Issue Symptoms Why can't I get authenticated into the Chat mobile app? I keep getting this error whenever I try to sign in: Login Error Authentication failed, please check your credentials (-1000) ...
Claire Miller created an article,
Question Is it possible to pay for a Chat account with a currency other than US dollars? For example, could I pay for Chat in Pounds or Euros? Answer At this time, standalone Chat accounts can onl...
Claire Miller created an article,
Issue Symptoms Agents are typing in a right to left (RTL) language like Arabic or Hebrew. Comments initially typed in the comment box are correctly justified to the right, but upon comment submissi...
Claire Miller commented,
Hey Kiryl, Channel Integrations are handled a little bit differently in Business Rules. From a triggers/automations standpoint, you would want to use the "Ticket: Integration account" opt...
Claire Miller created an article,
Issue Symptoms The save button is greyed out, preventing me from saving changes to a macro. Conditions There are some empty field actions. For example, "Add Tags" is an action, but there ...