Claire Miller
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Total activity272
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Last activity
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Member since
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Following0 users
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Followed by13 users
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Votes68
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Subscriptions137
Activity overview
Latest activity by Claire Miller-
Claire Miller commented,
Hi David, I can see you have another ticket open and sitting with our team - someone should be reaching out to you there directly to assist further. But generally speaking, I typically recommend r...
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Claire Miller created an article,
Is there a character limit on ticket comments?
Question Is there a limit to how many characters can be added to a single comment? Answer Yes, the character limit on ticket comments is 65,535. For example, if you submit a plain text comment wit...
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Claire Miller created an article,
Why isn't RTL text working in ticket comments?
Issue Symptoms Agents are typing in a right to left (RTL) language like Arabic or Hebrew. Comments initially typed in the comment box are correctly justified to the right, but upon comment submissi...
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Claire Miller commented,
Hey Kiryl, Channel Integrations are handled a little bit differently in Business Rules. From a triggers/automations standpoint, you would want to use the "Ticket: Integration account" option in you...
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Claire Miller created an article,
Can I report on agent availability in Zendesk Talk?
Question Can I report on agent availability in Zendesk Talk? Answer Yes, real-time reporting on agent availability is located on the native Talk reporting dashboard. To access the native Talk dashb...
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Claire Miller created an article,
Why can't I save my macro?
Issue Symptoms The save button is greyed out, preventing me from saving changes to a macro. Conditions There are some empty field actions. For example, "Add Tags" is an action, but there aren't any...
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Claire Miller created an article,
What happens to the tickets of a deleted user?
Question What happens to the tickets of user after they've been deleted? Answer The following outlines how a user's deletion from a given account affects the tickets they've interacted with: Ticket...
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Claire Miller created an article,
How are ticket channels defined in Insights?
Question How are ticket channels defined in Insights? Answer All of the metrics listed below vary from account to account and populate as the various types of events occur in your account. For exa...
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Claire Miller created an article,
Why can't I delete this brand?
Issue Symptoms The option to deactivate or delete a a particular brand is missing. Under Admin icon () > Manage > Brands, the brand that can't be deleted or deactivated has a label for (Default) or...
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Claire Miller created an article,
How do I block a number from calling me on Talk?
Question How do I block a number from calling me on Zendesk Talk? Answer If you have Talk Professional or Enterprise, you can block a single number or block a series of numbers that match a specif...