David Birchmier
Founder & CEO at Tymeshift
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Recent activity by David Birchmier-
@HCC - I think our Edit Timesheet feature may solve this for you. Here's a screenshot: Let me know if this helps and feel free to reach out (support@tymeshift.com) to us to discuss your specific us...
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Great questions, Jacob. Occupancy, Average Handle Time, Attendance Rate (and many more) are made available through the Tymeshift app that lives in your Zendesk. Essentially, the app tracks every ac...
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Great article and I love the recent updates! This reporting is critical to managing your support queue for optimal efficiency. To take this one level deeper and delve into the world of real-time a...
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Great question and dialog. My personal vote is for Bime, primarily due to the tight Zendesk integration. On a related note, if you're looking for a quick real-time Dashboard specifically for the us...
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Brilliant, glad to hear it!
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Hey Alex, Is the follow-up ticket perhaps created from a very old ticket? I'm just guessing, but perhaps the fix applies only to tickets created after it was deployed, and very old tickets may stil...
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Yes, you can utilize hidden fields in Triggers. The key here will be that your script should update the total time (not add) for each ticket every time a ticket is submitted. Here's a basic conc...
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Hey Johnny, Sorry if that came off pitchy - it wasn't my intention. I was just trying to explain that I thought Tymeshift actually did meet your requirement of being completely automatic/integrated...
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Hi Johnny, You do not have to manually register agents in Tymeshift and there is no additional setup. If you register a new agent in Zendesk it will automatically be registered in your central time...
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Hey Paul, I'll let someone else chime-in on how to accomplish this in GoodData. Another option might be our app, Tymeshift, which holistically tracks every aspect of your agent's day. Here's a cou...