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Dr. Shireda Howard, C.P.A., Esq., PM

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Latest activity by Dr. Shireda Howard, C.P.A., Esq., PM
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    Dr. Shireda Howard, C.P.A., Esq., PM commented,

    We have a regular support plan and have just noticed that the admin can not assume the identity of agents.  Is there something I am missing since we use to be able to do it all the time. Thanks

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    Dr. Shireda Howard, C.P.A., Esq., PM commented,

    Today I literally spent 3 hours updating 300 tickets manually because there is no other option to this issue.  The value add of Zendesk just went to negative today.  The ROI of this function is a l...