Matt Savage
ZD admin, workflow/automation focus. Frequent ZD API user and explorer of edge cases.
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Total activity202
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Last activity
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Member since
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Following0 users
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Votes138
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Activity overview
Latest activity by Matt Savage-
Matt Savage commented,
As an admin there are 2 things I weigh: I absolutely want each team to be responsible for their own group's content, rather than having to funnel requests through me, which will cause a pointless ...
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Matt Savage commented,
Mark is correct - Explore roles should be rolled up into the existing agent role profiles. Managing individual users is error-prone and will ultimately lead to one-offs & misconfigurations. Group...
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Matt Savage commented,
Is there a way to make dashboards visible to all agents without sending email to all of them? I'd like to make data available to groups of users without spamming them every time I create something...
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Matt Savage commented,
This won't solve all the bullets (tracking macro usage beyond the default 7-day retention requires a great deal of hands-on attention- we require all shared macros to use a tag `m[macro_id]` for re...
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Matt Savage commented,
Hi Jen! Yes, this was a response to a solved ticket and related to an ongoing ticket/feature request I've had open for a considerable time now. Using Zendesk for B2B relationships, particularly wi...
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Matt Savage commented,
@Olli - we deal with similar notifications from dozens of sources with their own systems' unique tracking IDs appended/prepended to subjects. We also suffer from similar barrages of updates that c...
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Matt Savage commented,
We've noticed substantial increase in rejected emails coming on behalf of Zendesk. Have any changes related to this announcement been enabled that may have affected it?
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Matt Savage commented,
Hey Dominic, this is an interesting implementation. We've got multiple instances running, too, and we're implementing some limited instances of ticket sharing. Couple questions about your config:...
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Matt Savage commented,
(edit: 2018-05-18 13:44 - post is pending approval still- check later if you don't see it yet)Since it's relevant to the points above, I'm cross-posting my best attempt at enacting a deletion/reten...
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Matt Savage commented,
@Jesper - I've mentioned the need for automated retention/deletion policies in another post about GDPR tooling. If automations could run on closed/archived tickets, any admin could set a basic rul...