Matt Savage
ZD admin, workflow/automation focus. Frequent ZD API user and explorer of edge cases.
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Activity overview
Latest activity by Matt Savage-
Matt Savage commented,
Mark is correct - Explore roles should be rolled up into the existing agent role profiles. Managing individual users is error-prone and will ultimately lead to one-offs & misconfigurations. Group...
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Matt Savage commented,
Is there a way to make dashboards visible to all agents without sending email to all of them? I'd like to make data available to groups of users without spamming them every time I create something...
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Matt Savage commented,
@Ayal - what you can do from there as an admin is temporarily upgrade the user's role (you can create a separate role that has permissions to edit all macros, optionally), then assume their account...
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Matt Savage commented,
This won't solve all the bullets (tracking macro usage beyond the default 7-day retention requires a great deal of hands-on attention- we require all shared macros to use a tag `m[macro_id]` for re...
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Matt Savage commented,
Why does the visibility of a field impact the data held in it? The fields still exist on the form, they are simply hidden from the UI by the app. You can still update these fields via the API or ...
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Matt Savage commented,
I have mixed feelings on the product development side. I enroll in almost all EAPs/betas as we're constantly interested in expanding the scope of what can be done in Zendesk. I've seen a number o...
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Matt Savage commented,
John- the 2013 post's comments contained another forum link back to 2010 about this same issue. So this is nearly a decade-old request about a core feature, including the 2-year-old feedback threa...
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Matt Savage commented,
Can't agree enough with this suggestion. Given the community discussion post that Chris linked above from ~2 years ago, it seems this feedback has been consistent across many Zendesk customers for...
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Matt Savage commented,
One idea worth considering here is providing a pathway for personal macros to become shared macros. A shared macro submission process, where admins could work through a queue of agent-proposed cha...
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Matt Savage commented,
Hi Jen! Yes, this was a response to a solved ticket and related to an ongoing ticket/feature request I've had open for a considerable time now. Using Zendesk for B2B relationships, particularly wi...