Matt Savage
ZD admin, workflow/automation focus. Frequent ZD API user and explorer of edge cases.
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Activity overview
Latest activity by Matt Savage-
Matt Savage commented,
Mark is correct - Explore roles should be rolled up into the existing agent role profiles. Managing individual users is error-prone and will ultimately lead to one-offs & misconfigurations. Group...
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Matt Savage commented,
Is there a way to make dashboards visible to all agents without sending email to all of them? I'd like to make data available to groups of users without spamming them every time I create something...
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Matt Savage commented,
This won't solve all the bullets (tracking macro usage beyond the default 7-day retention requires a great deal of hands-on attention- we require all shared macros to use a tag `m[macro_id]` for re...
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Matt Savage commented,
Why does the visibility of a field impact the data held in it? The fields still exist on the form, they are simply hidden from the UI by the app. You can still update these fields via the API or ...
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Matt Savage commented,
Hi Jen! Yes, this was a response to a solved ticket and related to an ongoing ticket/feature request I've had open for a considerable time now. Using Zendesk for B2B relationships, particularly wi...
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Matt Savage commented,
@Olli - we deal with similar notifications from dozens of sources with their own systems' unique tracking IDs appended/prepended to subjects. We also suffer from similar barrages of updates that c...
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Matt Savage commented,
We've noticed substantial increase in rejected emails coming on behalf of Zendesk. Have any changes related to this announcement been enabled that may have affected it?
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Matt Savage commented,
Hey Dominic, this is an interesting implementation. We've got multiple instances running, too, and we're implementing some limited instances of ticket sharing. Couple questions about your config:...
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Matt Savage commented,
(edit: 2018-05-18 13:44 - post is pending approval still- check later if you don't see it yet)Since it's relevant to the points above, I'm cross-posting my best attempt at enacting a deletion/reten...
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Matt Savage commented,
@Jesper - I've mentioned the need for automated retention/deletion policies in another post about GDPR tooling. If automations could run on closed/archived tickets, any admin could set a basic rul...