Matt Savage
ZD admin, workflow/automation focus. Frequent ZD API user and explorer of edge cases.
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Activity overview
Latest activity by Matt Savage-
Matt Savage commented,
This won't solve all the bullets (tracking macro usage beyond the default 7-day retention requires a great deal of hands-on attention- we require all shared macros to use a tag `m[macro_id]` for re...
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Matt Savage commented,
Why does the visibility of a field impact the data held in it? The fields still exist on the form, they are simply hidden from the UI by the app. You can still update these fields via the API or ...
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Matt Savage commented,
I have mixed feelings on the product development side. I enroll in almost all EAPs/betas as we're constantly interested in expanding the scope of what can be done in Zendesk. I've seen a number o...
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Matt Savage commented,
John- the 2013 post's comments contained another forum link back to 2010 about this same issue. So this is nearly a decade-old request about a core feature, including the 2-year-old feedback threa...
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Matt Savage commented,
Can't agree enough with this suggestion. Given the community discussion post that Chris linked above from ~2 years ago, it seems this feedback has been consistent across many Zendesk customers for...
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Matt Savage commented,
One idea worth considering here is providing a pathway for personal macros to become shared macros. A shared macro submission process, where admins could work through a queue of agent-proposed cha...
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Matt Savage commented,
Hi Jen! Yes, this was a response to a solved ticket and related to an ongoing ticket/feature request I've had open for a considerable time now. Using Zendesk for B2B relationships, particularly wi...
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Matt Savage commented,
@Olli - we deal with similar notifications from dozens of sources with their own systems' unique tracking IDs appended/prepended to subjects. We also suffer from similar barrages of updates that c...
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Matt Savage commented,
We've noticed substantial increase in rejected emails coming on behalf of Zendesk. Have any changes related to this announcement been enabled that may have affected it?
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Matt Savage commented,
Hey Dominic, this is an interesting implementation. We've got multiple instances running, too, and we're implementing some limited instances of ticket sharing. Couple questions about your config:...