Matt Savage
ZD admin, workflow/automation focus. Frequent ZD API user and explorer of edge cases.
- Total activity 170
- Last activity
- Member since
- Following 0 users
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- Votes 109
- Subscriptions 32
Activity overview
Latest activity by Matt Savage-
Matt Savage commented,
One idea worth considering here is providing a pathway for personal macros to become shared macros. A shared macro submission process, where admins could work through a queue of agent-proposed cha...
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Matt Savage commented,
Hi Jen! Yes, this was a response to a solved ticket and related to an ongoing ticket/feature request I've had open for a considerable time now. Using Zendesk for B2B relationships, particularly wi...
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Matt Savage commented,
@Olli - we deal with similar notifications from dozens of sources with their own systems' unique tracking IDs appended/prepended to subjects. We also suffer from similar barrages of updates that c...
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Matt Savage commented,
These are some great feature updates! Thanks for focusing on important quality-of-use changes that will be key to agent adoption. Removing the manual handoff of info between the main & side c...
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Matt Savage commented,
We've noticed substantial increase in rejected emails coming on behalf of Zendesk. Have any changes related to this announcement been enabled that may have affected it?
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Matt Savage commented,
Hey Dominic, this is an interesting implementation. We've got multiple instances running, too, and we're implementing some limited instances of ticket sharing. Couple questions about your config:...
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Matt Savage commented,
(edit: 2018-05-18 13:44 - post is pending approval still- check later if you don't see it yet)Since it's relevant to the points above, I'm cross-posting my best attempt at enacting a deletion/reten...
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Matt Savage commented,
@Jesper - I've mentioned the need for automated retention/deletion policies in another post about GDPR tooling. If automations could run on closed/archived tickets, any admin could set a basic rul...
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Matt Savage commented,
Good point, Amanda. The event log data should be included in the redact everything that's not explicitly retained default behavior.
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Matt Savage created a post,
Followers attached to Users/Orgs/Products (or any Zendesk object, really)
Note: this is a longer-term idea beyond the existing iteration at the ticket level. Take it with a grain of salt. A common functionality many social media concepts of 'following' use is the abilit...