Jacob J Christensen
Currently Senior Platform & Automation Consultant at Jabra. I have worked as a Solution Consultant at Cloudhuset A/S, helping clients create the best possible customer experience with Zendesk. Previously I have worked as the administrator of the Zendesk account at TOP-TOY, a major toy retail company in the Nordics. We used Zendesk (and Zopim) primarily for Customer Service, but also as an internal knowledge center for store-to-HQ communication (via Web widget & HC).
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Recent activity by Jacob J Christensen-
Claudia Pelagatti Some Asian languages like Chinese, Korean and Japanese reverse the given- and family name order. As far as I can tell, Facebook seems to compensate for this for non-Asian language...
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Ilaria You should be able to see that from the side-bar app that is shown on these tickets.
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Is there any warning before submitting a text that breaches the character limit?
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Hi Liam Roy This tip is a little dated and may not fully reflect current features in Zendesk chat. Today, with Agent Workspace, the chat product (formerly Zopim) is much better integrated into the ...
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Hi Maarten, I believe this is a common use case, I haven't done it myself, but this article should take you through the required steps:https://support.zendesk.com/hc/en-us/articles/204579603-How-ca...
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Hi Mike! I hope I'm understanding you correctly, let me know if I'm off the mark 😉 A little over a year ago there was an update to suppress certain placeholders from adding content to emails at tic...
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Hi Ali, Sorry for the late reply here! I'm not sure it is doable, last I checked something like that I believe there was a limitation on Slack's end sending DMs, but I could be misremembering. Unfo...
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Hi Ali Madlool, That sounds interesting, could you maybe elaborate a bit on what you have in mind? Are your end users/requesters part of your slack workspace?
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Hi Tracy, Welcome to the community! 👋 I assume when you say original group, that you mean the group it is already assigned to? You should be able to achieve this using a trigger with the following ...
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Thanks, Eugene Orman!I've added a note and linked to your comment in the post.