Andrea Brown
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Activity overview
Latest activity by Andrea Brown-
Andrea Brown commented,
Our use case is that we share a lot of tickets between our various Zendesk accounts (still using the Hub and Spoke over here), and we need the user's email address to appear in the ticket in the Hu...
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Andrea Brown commented,
Jessie, I have read that documentation; thank you. The problem is that we work in a Hub and Spoke model and the CC'd users can't be added in the Hub. Most of our agents don't have access to the Spo...
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Andrea Brown commented,
We are experiencing this in the same way that Hans is. When users user our contact form, any replies they add later are added as an internal comment. I wasn't able to locate duplicate accounts for ...
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Andrea Brown commented,
I'm curious about how satisfaction prediction works with Hub and Spoke. Will the prediction come over to my Hub account with the ticket? I see that I need to turn it on at the Spoke level, but I'm ...
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Andrea Brown commented,
I'm also interested in switching over, but can't do so if our Help Centers are going to be accessible to all users across all of our brands.