Joe Fedric
- Total activity 26
- Last activity
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Activity overview
Latest activity by Joe Fedric-
Joe Fedric commented,
Really?! Give us normal 30x redirect facilities for articles. How hard can that be? We're using two Help Centers, and I have to maintain two separate JS redirect banks on my HCs. Also, your JS c...
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Joe Fedric commented,
Hi there - I've noticed a problem with the multibrand SSO script. I am using the script above, with no changes, except for URLs. The SSO signin for Brand A works 100%, on all browsers and OS vers...
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Joe Fedric commented,
And, the most elegant solution, is the 3rd and last comment. Justin: May 3, 2017~I would probably recommend not sending out surveys for tickets that have no assignee. That's a nice simple solution ...
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Joe Fedric commented,
@Nicole, I'll move my convo over there! :) Edit: Do you think you could save us a bit of time and let me know if there is already a topic on this subject? I'd like to search for it, but I have cus...
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Joe Fedric commented,
@Nicole, The problem I have with that approach mirrors ZD's own logic when it comes to automatic ticket merging: it is unpredictable. Do I really want only customers that didn't get an automatic an...
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Joe Fedric commented,
@Rhonda, so you've faced the same challenge. I'm not sure if I should disable it, as we're a photo editing software company that has many technical processes to follow should something not work. ...
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Joe Fedric commented,
@Rhonda, I suppose changing the wording is one way to do it, assuming they are reading :) My customers have a bad habit of not reading :p I'm going to work on the trigger a bit - I just wanted to s...
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Joe Fedric commented,
Only twice?! I'm jealous. Man, I'm sitting on about 3 dozen bad reviews thanks to this (our volume is ~300-500/week). I've reached out to these people to educate them on what that button does, b...
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Joe Fedric commented,
I'm not sure how large of a problem this is for anyone else, but I've noticed a regular occurrence of users submitting tickets, getting their answer suggestions, then selecting "Please close m...
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Joe Fedric commented,
+1 from Topaz Labs. I concur with @Dan's suggestion to give us the option.