Zendesk Tier 2 Customer Advocate
Laura Hippert commented,
Hi Craig! When it comes to field mapping between Zendesk and JIRA, only ticket fields can be synced - therefore, if you were able to add the Organization as a custom field on the Zendesk ticket, yo...
Laura Hippert commented,
Hi Luis! Currently you can listen for different events in the SDK V2 for iOS, but this feature is not currently available for Android.
Laura Hippert commented,
Hi Martin! I would take a look at the helpers available to code your content. In a default Help Center, the Categories are displayed similar to the following (found in the Home Page template docume...
Laura Hippert commented,
Hi Quentin! - You'll want to ensure that all of your different search fields have the instant parameter set - the default theme will not have this set on the Search Results template page:
Laura Hippert commented,
Hi Jiri and James- the "Notify" feature was added to the JIRA app, so that you can push a specific notification from the Zendesk ticket if needed. This comment is then added to the Activi...
Laura Hippert commented,
Hi Jake- Currently there isn't a feature to be able to update JIRA fields via the sidebar app, it might be a good suggestion for our Product Feedback team: https://support.zendesk.com/hc/en-us/com...
Laura Hippert commented,
Hi Dan - You can certainly look into using Javascript to do anything you need on your Help Center, although we don't support custom Javascript in Advocacy. We have The Help Center Javascript Cookbo...
Laura Hippert commented,
Hi Everyone! We definitely appreciate your feedback and our Product team actively watches these threads for the discussion. Per their feedback: Currently, attachments from Zendesk are shared as pa...
Laura Hippert created an article,
Question Can I add a tag to a ticket in order to update a checkbox field? Answer The answer is no, the checkbox field is not designed to work in this way. Custom fields are designed slightly dif...
Laura Hippert created an article,
Question Why doesn't my required Select List (cascading) field show up in the sidebar app in Zendesk Support when I create a new Issue from a Zendesk ticket? Answer The Select List (cascading) fi...