Zendesk Tier 2 Customer Advocate
Laura Hippert commented,
Hi AVS - This is often an issue of an incorrect Salesforce_API Remote Site, and can be resolved just by updating this information in your Remote Site Setting. The following article outlines how th...
Laura Hippert commented,
Hi Jay, If you want both of the widgets to exist, you certainly could have them, but the Web Widget can provide all the functionality in the Help Center. Having both would be redundant and will in...
Laura Hippert commented,
Hi Matthew, Are you referring to an automation in Zendesk (this can definitely be built based on a User or "Requester" field). But if you are referring to an automation in SF - you can't ...
Laura Hippert commented,
Hi Matthew, Zendesk groups are solely for agents (and not end-users). About organizations and groups, so in Zendesk, this information would only be related to a User itself (based on their role) - ...
Laura Hippert created an article,
Issue Symptoms Attempting to run the Bulk Sync presents you with the following error: ERROR: Remote Site Settings successfully configured. Please refresh page and proceed with Bulk Syncing. Condi...
Laura Hippert commented,
Hi Dru, The current_sorter ojects are specific to the Sort by recent activity feature which you'll find on several pages - including inside the "Posts" on the User profile page:
Laura Hippert commented,
Hi Dru, The current_sorter property should be available for use on the User Profile page, and is used in the default Copenhagen theme that is available in the Help Center. The way that it is used i...
Laura Hippert commented,
Hi Miguel, Currently there is no way to include custom fields in your table using our helpers.
Laura Hippert commented,
Hi Craig! When it comes to field mapping between Zendesk and JIRA, only ticket fields can be synced - therefore, if you were able to add the Organization as a custom field on the Zendesk ticket, yo...
Laura Hippert commented,
Hi Luis! Currently you can listen for different events in the SDK V2 for iOS, but this feature is not currently available for Android.