Laura Hippert
Zendesk Tier 2 Customer Advocate
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Total activity190
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Last activity
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Member since
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Following0 users
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Followed by3 users
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Votes17
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Activity overview
Latest activity by Laura Hippert-
Laura Hippert commented,
Hi Ivan - sorry about a delay in response here! Notifications for @mentions in Zendesk Sell get sent based on whether or not the user you are mentioning has these turned on. You can see our article...
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Laura Hippert commented,
Hi Frank! I'm going to pull your question into a ticket to further assist - as this is not something that can be done on your end.
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Laura Hippert commented,
Hi SuperChoice! One option to get a list of documents is to do an account export, this will provide a CSV file with documents. You can read more about how to export your data here: Exporting data f...
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Laura Hippert commented,
Hi Jay Clementson- Sorry for a delay in reply here! In the Activity Overview report, you can actually filter by a timeframe and see what kind of communication has occurred with you users. (Not just...
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Laura Hippert commented,
Glad to hear you are all set there, Jay! Laura Hippert | Zendesk Sell Specialist | Senior Customer Advocate Visit our Support Center Call us at +1 888-670-4887 (press 1 for Zendesk Sell), Mon-Fri,...
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Laura Hippert commented,
Hi Jay, When working with the Activity Overview Report, the time parameter can be set to whatever you like!
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Laura Hippert commented,
Hi Chase - I would definitely recommend posting your feedback on our existing reporitng abilities on products in our Community: https://support.zendesk.com/hc/en-us/community/topics/360003042793-Fe...
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Laura Hippert commented,
Hi Rodger! While the full account export will just export everything - you might be able to export a Smart List with any filter you like applied, to achieve what you are looking for. I would take...
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Laura Hippert commented,
Hi Rodger, You are correct that at this time, the Days since last communication field does not factor in communication with the Support team, this would only be communication within Sell. You can r...
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Laura Hippert commented,
Hi Ryo! I would definitely take a look at the article: Adding stages to your sales pipeline, but ultimately, yes you could add a new stage. While the default stages Won, Unqualified, and Lost, can...