Laura Hippert
Zendesk Tier 2 Customer Advocate
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Total activity186
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Last activity
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Activity overview
Latest activity by Laura Hippert-
Laura Hippert commented,
Hi Jay Clementson- Sorry for a delay in reply here! In the Activity Overview report, you can actually filter by a timeframe and see what kind of communication has occurred with you users. (Not just...
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Laura Hippert commented,
Glad to hear you are all set there, Jay! Laura Hippert | Zendesk Sell Specialist | Senior Customer Advocate Visit our Support Center Call us at +1 888-670-4887 (press 1 for Zendesk Sell), Mon-Fri,...
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Laura Hippert commented,
Hi Jay, When working with the Activity Overview Report, the time parameter can be set to whatever you like!
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Laura Hippert commented,
Hi Chase - I would definitely recommend posting your feedback on our existing reporitng abilities on products in our Community: https://support.zendesk.com/hc/en-us/community/topics/360003042793-Fe...
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Laura Hippert commented,
Hi Rodger! While the full account export will just export everything - you might be able to export a Smart List with any filter you like applied, to achieve what you are looking for. I would take...
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Laura Hippert commented,
Hi Rodger, You are correct that at this time, the Days since last communication field does not factor in communication with the Support team, this would only be communication within Sell. You can r...
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Laura Hippert commented,
Hi Ryo! I would definitely take a look at the article: Adding stages to your sales pipeline, but ultimately, yes you could add a new stage. While the default stages Won, Unqualified, and Lost, can...
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Laura Hippert commented,
Hola Facundo, Mi nombre es Laura y soy del equipo de soporte de Zendesk Sell. ¡Me comuniqué con un ticket para ayudarlo más!
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Laura Hippert commented,
Hi William, While it is possible to sync one email address with multiple users, we don't support this workflow as you might see some issues with multiple users syncing to the same email account. W...
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Laura Hippert created an article,
When I try to "Sign in with Microsoft" I am getting a "Cannot Authenticate" error message
Issue symptoms I am trying to integrate my Office 365 email account with my Sell account. I follow the steps to integrate my email and when I select Sign in with Microsoft I get the error message A...