Laura Hippert
Zendesk Tier 2 Customer Advocate
- Total activity 165
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Activity overview
Latest activity by Laura Hippert-
Laura Hippert commented,
Hi Marc, You actually need to add the fields as custom fields in your Zendesk account. You can visit our article on adding custom links to Organizations or Users if you haven't don't this yet.
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Laura Hippert commented,
Hi Marc~ The fields that can be mapped would have to be a comparable field. If the Salesforce field (Zendesk Support Organization) is not a field on the table above of allowed fields, you would not...
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Laura Hippert commented,
Hi Merav, Plus would be the Support plan that you have, what you would be looking for would be the Guide plan. However - if your Help Center is heavily customized, it's quite possible you would not...
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Laura Hippert commented,
Hello! I just wanted to let everyone know that we are looking into the issues that you are reporting and may reach out in a ticket for more information if we are unable to reproduce. I will keep yo...
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Laura Hippert commented,
Hi Farid! My name is Laura with the Tier 2 support team - I was able to test adding an iframe (a blank one) to the Community_topic_list_page.hbs, but I'm not seeing the Recent activity (Community) ...
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Laura Hippert commented,
Hi Anthony! I would like to look into this further for you - so I am going to create a ticket. I will reach out to you from that ticket! Thanks Laura Hippert | Senior Technical Support Engineer (T...
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Laura Hippert commented,
Hi Lena - When I'm testing with the Web Widget and auto-filling the name and e-mail (using the instructions in this article) - I am not able to replicate the issue that you are seeing: I am openin...
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Laura Hippert commented,
Hi AVS - This is often an issue of an incorrect Salesforce_API Remote Site, and can be resolved just by updating this information in your Remote Site Setting. The following article outlines how th...
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Laura Hippert commented,
Hi Jay, If you want both of the widgets to exist, you certainly could have them, but the Web Widget can provide all the functionality in the Help Center. Having both would be redundant and will in...
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Laura Hippert commented,
Hi Matthew, Are you referring to an automation in Zendesk (this can definitely be built based on a User or "Requester" field). But if you are referring to an automation in SF - you can't ...