Laura Hippert
Zendesk Tier 2 Customer Advocate
- Total activity 167
- Last activity
- Member since
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- Votes 17
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Activity overview
Latest activity by Laura Hippert-
Laura Hippert commented,
Hi Adam! Thanks for reaching out on the Zendesk Sell Community! At the moment, exporting Contact data (like email address) from a Deal isn't possible, however there is a workaround. You will need t...
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Laura Hippert commented,
Hi Sell Community! My name is Laura and I am also an Advocate on the Zendesk Sell Team. I have been with Zendesk for over four years now, and if you reach out to the Sell Support team you may end u...
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Laura Hippert commented,
Hi Marc, You actually need to add the fields as custom fields in your Zendesk account. You can visit our article on adding custom links to Organizations or Users if you haven't don't this yet.
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Laura Hippert commented,
Hi Marc~ The fields that can be mapped would have to be a comparable field. If the Salesforce field (Zendesk Support Organization) is not a field on the table above of allowed fields, you would not...
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Laura Hippert commented,
Hi Merav, Plus would be the Support plan that you have, what you would be looking for would be the Guide plan. However - if your Help Center is heavily customized, it's quite possible you would not...
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Laura Hippert commented,
Hi there! It looks like we are currently seeing an issue with the Drillthrough feature, I will be creating individual tickets and reaching out to provide more information. I apologize for the incon...
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Laura Hippert commented,
Hello! I just wanted to let everyone know that we are looking into the issues that you are reporting and may reach out in a ticket for more information if we are unable to reproduce. I will keep yo...
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Laura Hippert commented,
Hi Farid! My name is Laura with the Tier 2 support team - I was able to test adding an iframe (a blank one) to the Community_topic_list_page.hbs, but I'm not seeing the Recent activity (Community) ...
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Laura Hippert commented,
Hi AVS - This is often an issue of an incorrect Salesforce_API Remote Site, and can be resolved just by updating this information in your Remote Site Setting. The following article outlines how th...
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Laura Hippert commented,
Hi Jay, If you want both of the widgets to exist, you certainly could have them, but the Web Widget can provide all the functionality in the Help Center. Having both would be redundant and will in...