Laura Hippert
Zendesk Tier 2 Customer Advocate
- Total activity 160
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Activity overview
Latest activity by Laura Hippert-
Laura Hippert commented,
Hi Farid! My name is Laura with the Tier 2 support team - I was able to test adding an iframe (a blank one) to the Community_topic_list_page.hbs, but I'm not seeing the Recent activity (Community) ...
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Laura Hippert commented,
Hi Anthony! I would like to look into this further for you - so I am going to create a ticket. I will reach out to you from that ticket! Thanks Laura Hippert | Senior Technical Support Engineer (T...
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Laura Hippert commented,
Hi Lena - When I'm testing with the Web Widget and auto-filling the name and e-mail (using the instructions in this article) - I am not able to replicate the issue that you are seeing: I am openin...
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Laura Hippert commented,
Hi AVS - This is often an issue of an incorrect Salesforce_API Remote Site, and can be resolved just by updating this information in your Remote Site Setting. The following article outlines how th...
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Laura Hippert commented,
Hi Jay, If you want both of the widgets to exist, you certainly could have them, but the Web Widget can provide all the functionality in the Help Center. Having both would be redundant and will in...
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Laura Hippert commented,
Hi Matthew, Are you referring to an automation in Zendesk (this can definitely be built based on a User or "Requester" field). But if you are referring to an automation in SF - you can't ...
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Laura Hippert commented,
Hi Matthew, Zendesk groups are solely for agents (and not end-users). About organizations and groups, so in Zendesk, this information would only be related to a User itself (based on their role) - ...
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Laura Hippert created an article,
Salesforce: Unable to run Bulk Sync due to ERROR: Remote Site Settings Successfully Configured.
Issue Symptoms Attempting to run the Bulk Sync presents you with the following error: ERROR: Remote Site Settings successfully configured. Please refresh page and proceed with Bulk Syncing. Condi...
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Laura Hippert commented,
Hi Dru, The current_sorter ojects are specific to the Sort by recent activity feature which you'll find on several pages - including inside the "Posts" on the User profile page:
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Laura Hippert commented,
Hi Dru, The current_sorter property should be available for use on the User Profile page, and is used in the default Copenhagen theme that is available in the Help Center. The way that it is used i...