Laura Hippert
Zendesk Tier 2 Customer Advocate
- Total activity 174
- Last activity
- Member since
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- Votes 17
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Activity overview
Latest activity by Laura Hippert-
Laura Hippert commented,
Hi Nick, You can use our API to get additional details about custom fields, including ID. Here is a link to our API documentation on custom fields: https://developers.getbase.com/docs/rest/referen...
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Laura Hippert commented,
Hi Ranya! There are some fields that pull in a corresponding ID instead of a name value. I would recommend creating a Zapier lookup table (which can be done by adding a formatter step to your Zap)...
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Laura Hippert commented,
Hi HigherMe Admin - I have created a ticket with Advocacy and will respond to you from there!
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Laura Hippert commented,
Hi Craig! While there are no plans to have a feature that will allow you to merge a Lead with a Contact, the workaround would be to convert your existing Lead to a Contact and you can then merge t...
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Laura Hippert commented,
Hi Jakob! The most common reasons for that error come down to permissions or related to the associated company. First, if the user who is trying to merge two contacts is not an admin and not the o...
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Laura Hippert commented,
Hi Mark! While our default integration (built into Zendesk Sell) is solely for creating invoices for Deals, we do integrate with Zapier Zaps. Using Zapier you can create many integrations that will...
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Laura Hippert commented,
Hi Adam! Thanks for reaching out on the Zendesk Sell Community! At the moment, exporting Contact data (like email address) from a Deal isn't possible, however there is a workaround. You will need t...
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Laura Hippert commented,
Hi Marc, You actually need to add the fields as custom fields in your Zendesk account. You can visit our article on adding custom links to Organizations or Users if you haven't don't this yet.
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Laura Hippert commented,
Hi Marc~ The fields that can be mapped would have to be a comparable field. If the Salesforce field (Zendesk Support Organization) is not a field on the table above of allowed fields, you would not...
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Laura Hippert commented,
Hi there! It looks like we are currently seeing an issue with the Drillthrough feature, I will be creating individual tickets and reaching out to provide more information. I apologize for the incon...