
Nhia Lor
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Total activity93
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes15
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Activity overview
Latest activity by Nhia Lor-
Nhia Lor commented,
Hey Sonya, If you'd like to exclude zero values then you can do so by going to Result Manipulation > Select Metric filter then you can adjust the value by moving the slider which it sounds like yo...
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Nhia Lor commented,
Hey Rodger, Thats correct; it is only currently possible to expert the drill through data once you have performed the drill through on each attribute value/column. I'm afraid at this time ticket ...
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Nhia Lor commented,
Hi Raghav, Looking at what you've tried your search query looks fine and I wouldn't normally expect any articles from another category to be listed. I quickly tested this myself on my own test acc...
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Nhia Lor commented,
Hi aumtrivedi, It sounds like your browser settings might be blocking third party cookies. Third Party cookies is normally blocked by default when using an incognito window in Chrome. I would re...
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Nhia Lor commented,
Hey Jeff, I'm afraid at this time this currently isn't possible using just "[Ticket updated - Date]" as this will also be reflective of ticket updates that don't include a public comment. Once we ...
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Nhia Lor commented,
Hey Mary, There might be a few different reasons why you're not seeing the expected results. I would recommend to check some of the following things below to ensure the Knowledge Capture app is se...
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Nhia Lor commented,
Hi Joshua; the "Call Completion Status" value "Completed" normally indicates that the call was successful and the end user was connected with the agent or the call was directed to voicemail or for...
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Nhia Lor commented,
Hi Sven, I've had a closer look into this particular error that you've run into and based on what you've set up in the query; I suspect it might in fact to be related to a known issue our Explore ...
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Nhia Lor created an article,
How do I add a date in Explore scheduled dashboard deliveries?
Question How can I include the date in the subject on the Zendesk Explore schedule delivery emails? Answer When you create a scheduled dashboard delivery, enter the placeholder {{date}} anywhere in...
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Nhia Lor commented,
Hi Barbara, When you add a query/report to a dashboard you will normally need to manually adjust the size of the query. The query has a fixed width and height so if the results of the query exceed...