Nhia Lor
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Total activity90
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Last activity
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Activity overview
Latest activity by Nhia Lor-
Nhia Lor created an article,
Service Incident - May 17th, 2020 - Talk Issue on Pod 19
SUMMARY On May 17, 2020 from 18:50 UTC to 22:00 UTC customers using Zendesk Talk on Pod 19 may have experienced an inability to route incoming calls to online and available agents. TIMELINE 02:08...
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Nhia Lor commented,
Hi Barbara, When you add a query/report to a dashboard you will normally need to manually adjust the size of the query. The query has a fixed width and height so if the results of the query exceed...
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Nhia Lor created an article,
Why are my queries cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?
Question Why are my queries cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images? Answer When editing and customizing dashboard tabs, you can manually move or ...
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Nhia Lor created an article,
Service Incident - June 8th, 2018 - POD 14 Access Issues in Support (2 of 2)
SUMMARY 02:46 UTC | 19:46 PT We're happy to report that our team has resolved the issues accessing Support on POD 14. If you are still encountering issues, please reach out to us. 02:24 UTC | 19:2...
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Nhia Lor created an article,
Service Incident - August 17th, 2018 - Outbound ticket notifications delays
SUMMARY 07:40 UTC | 00:40 PT The issue around outbound ticket email notifications has now been resolved. Some brief email delivery delays are expected but everything appears fully operational and ...
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Nhia Lor created an article,
Service Incident - January 25th, 2019 - Ticket Submit button greyed-out
SUMMARY 04:06 UTC | 20:06 PT We can confirm the issue in which the "Submit as" button was greyed-out in Zendesk Support is now resolved. If you are still experiencing issues, please perform a brow...
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Nhia Lor created an article,
Service Incident - April 14th, 2019 - Tickets not appearing in Views (Support)
SUMMARY 01:31 UTC | 18:31 PT We're happy to report that the issues affecting Views on POD19 have been resolved. If you're still experiencing issues, please let us know. Post-mortem to follow. 01:1...
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Nhia Lor created an article,
Unable to access Explore and being redirected back to Support
Issue Symptoms I am trying to access Explore but am being redirected back to the Support agent interface. Conditions Support IP restriction is enabled but does not have any IP addresses set in ...
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Nhia Lor created an article,
Why do agents see the pop-up box to close a ticket when viewing articles?
Question Why do my agents see the a pop-up message to close a request/ticket when viewing articles from my Help Center? See example below: Answer The pop-up message Does this article answer your q...
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Nhia Lor commented,
Hi Mark, We have actually created an updated article for creating the Time Tracking metrics in Explore already which can be found here - https://explore.zendesk.com/hc/en-us/articles/360002000587 H...