Nhia Lor
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Last activity
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Activity overview
Latest activity by Nhia Lor-
Nhia Lor created an article,
Explore recipe: Finding the agent who made the first public reply
In this Explore recipe, you'll learn how to use the ticket updates dataset to find the first agent who performed a public comment on a ticket. What you'll need Skill level: Average Time requir...
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Nhia Lor commented,
We actually just released this functionality recently. You can learn more about how these new functions here. Cheers, Nhia.
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Nhia Lor commented,
Hi Milton, Thanks very much for bring this to our attention. We're currently working on this resolving this behaviour but I will create a ticket on your behalf so we can update separately once we ...
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Nhia Lor commented,
Hi Madeline, Multi-select values are treated the same way as tags are in Explore so each multi select value within the field will appear as seperate attribute values when selected. As there can b...
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Nhia Lor commented,
Hey Rodger, Thats correct; it is only currently possible to expert the drill through data once you have performed the drill through on each attribute value/column. I'm afraid at this time ticket ...
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Nhia Lor commented,
Hi Raghav, Looking at what you've tried your search query looks fine and I wouldn't normally expect any articles from another category to be listed. I quickly tested this myself on my own test acc...
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Nhia Lor commented,
Hi aumtrivedi, It sounds like your browser settings might be blocking third party cookies. Third Party cookies is normally blocked by default when using an incognito window in Chrome. I would re...
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Nhia Lor commented,
Hey Jeff, I'm afraid at this time this currently isn't possible using just "[Ticket updated - Date]" as this will also be reflective of ticket updates that don't include a public comment. Once we ...
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Nhia Lor commented,
Hey Mary, There might be a few different reasons why you're not seeing the expected results. I would recommend to check some of the following things below to ensure the Knowledge Capture app is se...
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Nhia Lor commented,
Hi Joshua; the "Call Completion Status" value "Completed" normally indicates that the call was successful and the end user was connected with the agent or the call was directed to voicemail or for...