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Casey Woods

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Activity overview

Latest activity by Casey Woods
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    Casey Woods commented,

    I have tried the API to get historical data.  It is pretty clunky... but it works. What I would really like is access to the dashboard stats and current metrics.  I would like to be able to show ho...

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    Casey Woods created a post,

    Zopim Chat Metrics Via API

    Answered

    It's great that Zopim has a dashboard... but I already have my own dashboard solution that I use to pull and graph Zendesk and a variety of other key metrics via API. I would love to be able to acc...

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    Casey Woods created a post,

    Feature Request: Give Admins Ability to Change Agent Status

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    My agents keep forgetting to change their Zopim status to away or invisible.  They walk away from their computer, and occasionally we end up with a ton of chat requests that don't get handled.  It ...