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Casey Woods

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Recent activity by Casey Woods Recent activity Votes
  • Zopim Chat Metrics Via API

    Answered

    It's great that Zopim has a dashboard... but I already have my own dashboard solution that I use to pull and graph Zendesk and a variety of other key metrics via API. I would love to be able to acc...

  • Feature Request: Give Admins Ability to Change Agent Status

    Answered

    My agents keep forgetting to change their Zopim status to away or invisible.  They walk away from their computer, and occasionally we end up with a ton of chat requests that don't get handled.  It ...