Ian Weatherhogg
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Total activity34
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Last activity
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Activity overview
Latest activity by Ian Weatherhogg-
Ian Weatherhogg commented,
Hi Kay, The Federated Search API is interesting but looks like we'd have to register every page of our site with our HC, and keep them in sync - which isn't much better than copying all the article...
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Ian Weatherhogg created a post,
Chat - Deflect tickets - allow us to use our API for suggested kbase articles
We use Chat and Zendesk Support, but we don't use Guide - all our articles live in an external site.We really need our Chat to be able to suggest articles so that our customers can self-service 24x...
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Ian Weatherhogg created a post,
Suspended view - sort by Received (descending)
...or remember the user's choice.
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Ian Weatherhogg commented,
I think the Suspended view should default to being sorted by Received (descending). Is there a way to change it?
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Ian Weatherhogg created a post,
Leave site? Changes that you made may not be saved. 👎
Re https://dashboard.zopim.com/ i don't like the way you use "window.onbeforeunload" to force the browser to warn "Changes you made may not be saved." when the chat app is closed. When i want to ex...
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Ian Weatherhogg created a post,
invisible after sign-in
AnsweredSometimes when signing at the start of the day in our agents are Invisible or Away, even though they were Online when they signed out. it's very easy to miss the top left picker.
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Ian Weatherhogg created a post,
Loading zopim using requirejs
I'd like to be able to load Zopim using RequireJS: http://requirejs.org/ ...but when I try I can't get to zopim or $zopim... requirejs(['//v2.zopim.com/?2SdsOcQiGi0Pdl9Wt5yvebeFkS0tCo02', function(...