Karsten M. Jensen

1. Community
2. Feedback on Chat
3. Zendesk Chat API transfer to agent

Bump. Still every interesting for us to get this feature in the API.

• View comment
• Karsten M. Jensen
• Created August 08, 2019 05:05
• 0 votes

1. Community
2. Feedback on Chat
3. Operating Hours - Adding Public Holidays

We also need this functionality in the chat with departments supporting nine countries with different holidays. It is very inconvenient and risky to manually close and open on specific days, which ...

• View comment
• Karsten M. Jensen
• Edited May 09, 2019 05:16
• 0 votes

1. Community
2. Support Q&A
3. Global search and replace HOW TO?

Bump! A very desired feature.

• View comment
• Karsten M. Jensen
• Created January 30, 2019 17:52
• 0 votes

1. Community
2. Feedback on Guide
3. Global Variables or find/replace in Guide

Bump! A much needed feature.

• View comment
• Karsten M. Jensen
• Created January 30, 2019 17:51
• 2 votes

1. Support
2. ...
3. Best practices and recipes
4. Insights tag reporting: Reporting on tickets with one or more tags (Professional and Enterprise)

Hi everyone, I'm trying to look up the count of tickets/chats that have two (in this case) specific tags. Reading the comments made me try: SELECT # Tickets WHERE (SELECT IFNULL((SELECT # Tickets w...

• View comment
• Karsten M. Jensen
• Created October 16, 2018 09:29
• 0 votes

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Enabling and disabling profiles in your Help Center (Guide Professional and Enterprise)

Hi Jupete, We are interested in using the Community in the Zendesk Guide, but we do not want to use Zendesk Support (Tickets), and I have doubts as to whether it's possible to have one without the ...

• View comment
• Karsten M. Jensen
• Created July 03, 2018 05:45
• 0 votes

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Enabling and disabling profiles in your Help Center (Guide Professional and Enterprise)

Is it possible to use Community and User profiles without using Zendesk Support (tickets)?

• View comment
• Karsten M. Jensen
• Created June 25, 2018 08:54
• 0 votes

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Changing the name of your Help Center

Hi, Hope someone will be able to help out. We want to change <title></title> content, or at least add text to it. How can we change do that without affecting breadcrumbs and similar. (We have tried...

• View comment
• Karsten M. Jensen
• Created November 29, 2017 13:20
• 1 vote

1. Community
2. Support Q&A
3. How to change the title?

@Trapta, Very nice to know. I was actually under the impression that dynamic content didn't work in the javascript file. I will try that out. Thanks :)

• View comment
• Karsten M. Jensen
• Created November 29, 2017 10:10
• 1 vote

1. Community
2. Support Q&A
3. How to change the title?

@Trapta, Perfect! Worked :) Thank you very much.

• View comment
• Karsten M. Jensen
• Created November 29, 2017 09:44
• 0 votes