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Karsten M. Jensen

Project Manager @ One.com

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Votes on activity by Karsten M. Jensen Sort by votes Recent activity Votes
  • Shortcuts usage count

    Hi, We would like to see statistics for shortcuts, primarily "Usage count" as a new column under: /chat/agent#shortcuts This would help us priorities maintenance and improvements of shortcuts.  

  • Zendesk Chat API transfer to agent

    Answered

    Hi, We would like to request the possibility to transfer an ongoing chat to a specific agent using your Chat API. We see quite a lot of visitors leaving the chat by mistake, or who come back later,...

  • Rating request using Chat Conversations API

    Planned

    Hi, We wish to request an API endpoint that triggers the "rating request". We're building our own chatbot and need to be able to invite visitors to rate the chat. The endpoint should perform the sa...