Simon McAllister
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Last activity
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Activity overview
Latest activity by Simon McAllister-
Simon McAllister commented,
Perhaps that is why it solved my issue then. Either way, It has a positive effect in my scenario and may help others too. I’m nterested to hear Zendesk’s response to my question.
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Simon McAllister commented,
Thanks Henrik In my experience and scenario, using _SPF syntax in place of a DNS address resolved the too many DNS lookups errors that mxtoolbox gave when testing my SPF record. This was after int...
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Simon McAllister commented,
Hi Zendesk support Are there any plans to modify your SPF infrastructure so customers can use 'include:_SPF.zendesk.com' (or similar) syntax? The reason I ask is that using the current method of ad...
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Simon McAllister commented,
Yes, of course; you will want your customers to continue to send to support@smartsmileapp.com Ensure that the server that handles mail for your domain, is setup to forward those mails to your su...
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Simon McAllister commented,
If you have control of your mail server (where emails to @smartsmileapp.com land), you can setup a forward to support@smartsmileapp.zendesk.com
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Simon McAllister commented,
Perhaps this article could be updated… Whilst adding Zendesk to your SPF will ensure that your customers receive Zendesk emails posing as your domain, employees of your domain may not receive thes...