Benjamin

Total activity

8
Last activity

July 10, 2020 11:38
Member since

July 02, 2020 12:21
Following

0 users
Followed by

0 users
Votes

0
Subscriptions

2

Activity overview

Latest activity by Benjamin

Benjamin commented, July 10, 2020 11:38
Excellent - thanks - I will look into that! :-)
- View comment
- Benjamin
- Created July 10, 2020 11:38
- 0 votes
Benjamin commented, July 10, 2020 11:30
Hi Jalle, Thanks for your reply! Okay I understand - but if we get 100 cases every day, that will be messy to work with. I also read about "side converstations", but I'm not sure if that can to th...
- View comment
- Benjamin
- Created July 10, 2020 11:30
- 0 votes
Benjamin commented, July 10, 2020 09:50
Btw, I have a Professional plan
- View comment
- Benjamin
- Created July 10, 2020 09:50
- 0 votes
Benjamin created a post, July 10, 2020 09:48
Reply to ricket from other e-mail adress
1. Community
2. Support Q&A
Hi, Is it possible for at third user to reply into a ticket thread by e-mail? This is the case: - We offer help to make complains to people with cancelled ticket for airplanes 1. I have a clie...
- Benjamin
- Created July 10, 2020 09:48
- 2 followers
- 5 comments
- 0 votes
Benjamin commented, July 02, 2020 14:04
Hi Jacob Excellent - I was not aware that I could use API to edit Zendesk tickets, I will look into that. Thanks for you help!
- View comment
- Benjamin
- Created July 02, 2020 14:04
- 0 votes
Benjamin created a post, July 02, 2020 12:21
How do i solve 9K tickets in bulk?
Answered
1. Community
2. Support Q&A
Hi! - I have a Support Essential plan I've been using Zendesk a bit wrong the past years, I have ansvered the support tickets directly from my mail, which today has given me just under 10.000 unso...
- Benjamin
- Created July 02, 2020 12:21
- 2 followers
- 3 comments
- 0 votes