Avatar

Vitaly Zhidkov

  • Total activity
    22
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    4
  • Subscriptions
    10

Activity overview

Latest activity by Vitaly Zhidkov
  • Avatar

    Vitaly Zhidkov commented,

    Rob Stack what about article comments and content queues reporting? Do you have plans to add it? For example # of end-user comments for specific article? 

  • Avatar

    Vitaly Zhidkov commented,

    Hi all, This works for me to see ticket movements between groups: IF [Changes - Field name] = "group_id" AND [Changes - Previous value]="xxx"AND [Changes - New value]="xxx"THEN [Update ticket ID]EN...

  • Avatar

    Vitaly Zhidkov commented,

    Hi John, Currently it is possible to build in Explore report and show article's titles. However Explore always shows initial title when gooddata can show current title. Will it be implemented in ne...

  • Avatar

    Vitaly Zhidkov created a post,

    Content queues configurations and reporting

    Hi, Having just # of views does not tell anything. Article can have lots of views but 0 tickets linked because it is outdated. Or it can have 0 views and lots of tickets linked because it is hard t...

  • Avatar

    Vitaly Zhidkov created a post,

    Implement reporting on content moderation page

    Hi, We have lots of articles in HC and every day receive a lot of comments for them. We check every comment, moderate it and respond on them. I would like to have in explore an ability to see # of ...

  • Avatar

    Vitaly Zhidkov commented,

    Hi Rob, thank you. Unfortunately this did not work, formula returns ticket ID. But seems like I've found a solution. IF (VALUE(Full resolution time (hrs)) <12) THEN 1 ELSE 0 ENDIF and use a SUM agg...

  • Avatar

    Vitaly Zhidkov created a post,

    First day resolution service level

    Hi, I am trying to configure a metric for the first day resolution service level. I created a separate metric: IF (MED(Full resolution time (hrs)) <12) THEN COUNT(Tickets)ENDIF And then I divide th...

  • Avatar

    Vitaly Zhidkov created a post,

    Show article category in reporting

    Add ability to show article section and category in Explore reporting. Currently it is possible to get article name, ID, etc., but there is no way to get its category.