Patrick Kelly
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Recent activity by Patrick Kelly-
Just adding my +1 to the request for being able to support more than ~7 personal views in the sidebar! In case the context is helpful: I typically spend a lot of my day skimming through my colleagu...
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Hi Jessie! After archiving articles, how do you prevent broken links? Thank you!
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Hi Heather! I've done a lot of reading but still can't find an an answer; could you help me build out a report?I'm trying to create a monthly report (tracking solved vs. new tickets) for more than ...
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Thank you so much Jessie! These are custom fields. Based on your advice (and some other advice we received directly from Zendesk support :) ), we are going to: 1. Deactivate these two fields. 2. Cr...
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Hi Jessie-could you help me out with this request? Thank you!
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Hi Rebecca! Thank you for putting together such a great article. We are about to completely revamp our "Category" and "Reason" ticket fields. We would still like to pull reports for historical dat...