Patrick Kelly
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Recent activity by Patrick Kelly Sort by recent activity-
Just adding my +1 to the request for being able to support more than ~7 personal views in the sidebar! In case the context is helpful: I typically spend a lot of my day skimming through my colleagu...
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Hi Jessie! After archiving articles, how do you prevent broken links? Thank you!
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Hi Heather! I've done a lot of reading but still can't find an an answer; could you help me build out a report?I'm trying to create a monthly report (tracking solved vs. new tickets) for more than ...
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Hi Sam! I tried my best to read through some articles for my answer but I've officially failed. Can you advise on how we can create an SLA that monitors total time to resolution <= 72 hours (exclud...
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Thank you so much Jessie! These are custom fields. Based on your advice (and some other advice we received directly from Zendesk support :) ), we are going to: 1. Deactivate these two fields. 2. Cr...
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Hi Jessie-could you help me out with this request? Thank you!
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Hi Rebecca! Thank you for putting together such a great article. We are about to completely revamp our "Category" and "Reason" ticket fields. We would still like to pull reports for historical dat...