Lulwa Jundi
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Total activity83
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Last activity
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Activity overview
Latest activity by Lulwa Jundi-
Lulwa Jundi commented,
Any solution for this issue?
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Lulwa Jundi commented,
Yes, my concern is that agents may send the transcript to the wrong people when sending a single transcript.
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Lulwa Jundi commented,
@Ramin, I agree with Lila, this is a major issue, one which we have just discovered actually. When exporting transcripts via the History section by selecting one or Multiple chats, Zendesk Chat o...
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Lulwa Jundi commented,
Yes, we need reporting on triggers too. We are in the process of creating triggers for pro-active engagement, and need to know for each trigger: - How many times did it fire. - How many clients ...
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Lulwa Jundi created a post,
Zopim History filters
AnsweredIt would be nice to have the option to search for multiple departments/agents rather than only being able to select one at a time. We have 38 departments and 14 agents, and it is very time consumin...
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Lulwa Jundi created a post,
Limit Attachment Sending by agents
AnsweredWe would like the option for attachment sending to be limited so that agents can only receive attachments from clients, but not send them. It would be even more beneficial if this could include an ...
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Lulwa Jundi commented,
Very nice!
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Lulwa Jundi created a post,
Chat transcripts should include department
Hi Team, When I export chat transcripts, I do not see departments, and this is required so we know what information to give clients. Is there any plan to add this soon?
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Lulwa Jundi commented,
I am facing a similar issue. We work with 3 entities for which we use Multi Brand, but in order to support the multiple languages we offer, we have had to create multiple variations of departments ...
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Lulwa Jundi commented,
This is something that we would be super interested in also!