Lulwa Jundi
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Total activity86
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Last activity
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Activity overview
Latest activity by Lulwa Jundi-
Lulwa Jundi commented,
Any solution for this issue?
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Lulwa Jundi commented,
Yes, my concern is that agents may send the transcript to the wrong people when sending a single transcript.
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Lulwa Jundi commented,
@Ramin, I agree with Lila, this is a major issue, one which we have just discovered actually. When exporting transcripts via the History section by selecting one or Multiple chats, Zendesk Chat o...
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Lulwa Jundi commented,
I would like an option for Agents to tag chats even after the chat has ended, this is especially useful if the visitor leaves the chat very quickly and doesn't give the agent a change to tag it if ...
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Lulwa Jundi commented,
@Ramin, could you clarify if Wait Time Served (which is shown on the analytics page) and First response time (from the History tab export) are the same thing? I was informed by Zendesk Chat suppo...
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Lulwa Jundi created a post,
Zopim History filters
AnsweredIt would be nice to have the option to search for multiple departments/agents rather than only being able to select one at a time. We have 38 departments and 14 agents, and it is very time consumin...
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Lulwa Jundi created a post,
Limit Attachment Sending by agents
AnsweredWe would like the option for attachment sending to be limited so that agents can only receive attachments from clients, but not send them. It would be even more beneficial if this could include an ...
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Lulwa Jundi commented,
I have the same issue, it really does affect the reporting and we would like to see it fixed asap.
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Lulwa Jundi commented,
Very nice!
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Lulwa Jundi created a post,
Chat transcripts should include department
Hi Team, When I export chat transcripts, I do not see departments, and this is required so we know what information to give clients. Is there any plan to add this soon?