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Lulwa Jundi

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Posts

Recent activity by Lulwa Jundi Recent activity Votes
  • Zopim History filters

    Answered

    It would be nice to have the option to search for multiple departments/agents rather than only being able to select one at a time. We have 38 departments and 14 agents, and it is very time consumin...

  • Limit Attachment Sending by agents

    Answered

    We would like the option for attachment sending to be limited so that agents can only receive attachments from clients, but not send them. It would be even more beneficial if this could include an ...

  • Chat transcripts should include department

    Hi Team,   When I export chat transcripts, I do not see departments, and this is required so we know what information to give clients.   Is there any plan to add this soon?

  • Disable Email Transcript feature

    Answered

    It would be good to have the option to disable email transcripts.

  • Add/Remove fileds from Pre-Chat form

    Answered

    We are looking to use Zopim chat and the Multi Brand functionality. One of the options we did not have was adding fields to the pre-chat form. Are you considering adding this any time soon?

  • Incoming Chat bubble showing additional info

    Answered

    Hi, Currently the incoming chat notification just says 'Serve X request'. It would be great to be able to more info regarding the incoming chat i.e. Brand (in the case of Multi Branding), Language ...

  • Auto Refresh History and Same Day Analytics

    Completed

    Hi, It would be great if the History section auto refreshed every few seconds/minutes (users could have an option to set the refresh rate) as it is currently inconvenient to have to navigate away f...