Patrizia Eberhart
Manager Process Development @ SMC in Switzerland
- Total activity 33
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Activity overview
Latest activity by Patrizia Eberhart-
Patrizia Eberhart commented,
adding my vote on this. It would be so helpful to be able to restrict certain information. In our case it would be net price calculations.
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Patrizia Eberhart commented,
Following, agree with Nicolas Van Geluwe, we have use macros to answer comon questions, many of them contain a hyperlink to our website...
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Patrizia Eberhart commented,
+1, would be very helpful!
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Patrizia Eberhart commented,
following, we have the same issue, it's really a problem to us, Zendesk please help!
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Patrizia Eberhart commented,
another question: The agent started a side conversation on the ticket and received an answer. If the agent now replies to this side conversation to the same external recipient, the system does not...
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Patrizia Eberhart commented,
We have been waiting for this feature for a while. We are currently testing it. Feedback + questions: 1. would it be possible to have the same contact search available in the side conversation simi...
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Patrizia Eberhart commented,
yes, please Reid Rademaker share ... that would help a lot!
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Patrizia Eberhart commented,
Just found this thread... wow, this is good news! I hope it will be implemented early in 2018.