Patrizia Eberhart
Business Systems Specialist / Zendesk Project Leader @ SMC Global IT
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Total activity54
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Last activity
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Member since
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Following0 users
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Votes5
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Activity overview
Latest activity by Patrizia Eberhart-
Patrizia Eberhart commented,
Hi, one huge downside of the light agents becoming followers is that, they can no longer find these tickets in Guide under "my activities" in the section "tickets I am on cc". Is it planned to have...
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Patrizia Eberhart created a post,
Adding the Organization name to the standard email footer
AnsweredWe do have a lot of light agents and these are put on cc: on the ticket very often. When they receive a message out of Zendesk to their email account, the footer does contain some basic ticket info...
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Patrizia Eberhart commented,
adding my vote on this. It would be so helpful to be able to restrict certain information. In our case it would be net price calculations.
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Patrizia Eberhart commented,
Following, agree with Nicolas Van Geluwe, we have use macros to answer comon questions, many of them contain a hyperlink to our website...
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Patrizia Eberhart commented,
+1, would be very helpful!
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Patrizia Eberhart commented,
following, we have the same issue, it's really a problem to us, Zendesk please help!
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Patrizia Eberhart commented,
another question: The agent started a side conversation on the ticket and received an answer. If the agent now replies to this side conversation to the same external recipient, the system does not...
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Patrizia Eberhart commented,
We have been waiting for this feature for a while. We are currently testing it. Feedback + questions: 1. would it be possible to have the same contact search available in the side conversation simi...
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Patrizia Eberhart commented,
yes, please Reid Rademaker share ... that would help a lot!