Patrizia Eberhart
Business Systems Specialist / Zendesk Project Leader @ SMC Global IT
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Recent activity by Patrizia Eberhart-
Hi, one huge downside of the light agents becoming followers is that, they can no longer find these tickets in Guide under "my activities" in the section "tickets I am on cc". Is it planned to have...
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adding my vote on this. It would be so helpful to be able to restrict certain information. In our case it would be net price calculations.
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Following, agree with Nicolas Van Geluwe, we have use macros to answer comon questions, many of them contain a hyperlink to our website...
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+1, would be very helpful!
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following, we have the same issue, it's really a problem to us, Zendesk please help!
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another question: The agent started a side conversation on the ticket and received an answer. If the agent now replies to this side conversation to the same external recipient, the system does not...
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We have been waiting for this feature for a while. We are currently testing it. Feedback + questions: 1. would it be possible to have the same contact search available in the side conversation simi...
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yes, please Reid Rademaker share ... that would help a lot!
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Just found this thread... wow, this is good news! I hope it will be implemented early in 2018.