Jim Stalder
CTO at Cook Children's Health Care System in Fort Worth, TX
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Total activity21
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Last activity
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Activity overview
Latest activity by Jim Stalder-
Jim Stalder commented,
pstrauss - Zendesk does allow the ability to create tickets via anonymous methods. The API token and Oauth is for read, but not write access. Specifically, https://developer.zendesk.com/rest_...
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Jim Stalder commented,
I chose the negative check in case other unexpected spam starts arriving via other channels we don’t use. I’m solving them now ( and not closing ) simply to check the triggers and attributes I’m ...
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Jim Stalder commented,
Specifically, I do this (with some additional variations) and make this my first trigger. This way, I don't have to remove all the placeholders as Zendesk suggests above. Of course, this only ...
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Jim Stalder commented,
We started to receive a number of spam messages, too - starting 01/03/20. We are getting these entered via the Zendesk anonymous post method of ticket creation: https://developer.zendesk.com/rest...
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Jim Stalder commented,
Steve - So with my example, the trigger sets a csat_survey_pending tag. This tells an automation (which runs hourly) to actually send a survey out and add a csat_survey_sent tag. If the csat_surv...
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Jim Stalder commented,
Hi Steve - I think that condition just delays the survey being sent for at least 24 hours. Automations run once an hour and I prefer the survey to be sent more immediately. The issue will be top...
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Jim Stalder commented,
Assuming the CSAT Counter is initially blank when you create the custom field, you could move the ANY logic in the 1--2 counter switch to the 5-1 counter switch where it looks for a 0 or not presen...
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Jim Stalder commented,
Here is the automation:
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Jim Stalder commented,
Fellow Zendesk Admins: I've developed an easy way to send a satisfaction survey to any given Requester every 5th ticket, although you can tweak the logic below to make it whatever number you want. ...
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Jim Stalder commented,
The Knowledge Capture apps seems to bring our Zendesk users in Internet Explorer v11 to a halt. Opening up a ticket takes several seconds and the entire system freezes during that time - basicall...