Jim Stalder
CTO at Cook Children's Health Care System in Fort Worth, TX
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Activity overview
Latest activity by Jim Stalder-
Jim Stalder commented,
Steve - So with my example, the trigger sets a csat_survey_pending tag. This tells an automation (which runs hourly) to actually send a survey out and add a csat_survey_sent tag. If the csat_surv...
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Jim Stalder commented,
Hi Steve - I think that condition just delays the survey being sent for at least 24 hours. Automations run once an hour and I prefer the survey to be sent more immediately. The issue will be top...
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Jim Stalder commented,
Assuming the CSAT Counter is initially blank when you create the custom field, you could move the ANY logic in the 1--2 counter switch to the 5-1 counter switch where it looks for a 0 or not presen...
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Jim Stalder commented,
Here is the automation:
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Jim Stalder commented,
Fellow Zendesk Admins: I've developed an easy way to send a satisfaction survey to any given Requester every 5th ticket, although you can tweak the logic below to make it whatever number you want. ...
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Jim Stalder commented,
The Knowledge Capture apps seems to bring our Zendesk users in Internet Explorer v11 to a halt. Opening up a ticket takes several seconds and the entire system freezes during that time - basicall...
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Jim Stalder commented,
We use SendRecurring: https://sendrecurringhrd.appspot.com/ Works great!