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Roch156

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Activity overview

Latest activity by Roch156
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    Roch156 created a post,

    Is my registration address also an agent?

    Answered
    1. Community
    2. Support Q&A

    Hello everyone, I saw I can't have my registration address as a support address. It is already my ADMIN. But is this address an "agent" at the same time? I wanted to make my registration address my...

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    Roch156 commented,

    1. Community
    2. Support Q&A
    3. Reply with support address the customer emailed to

    Thanks Carsten! That App works brilliant! Last question. Email replies from my support address do not show the signature. I know how to add signature to Agents signatures, can I also add signatures...

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    Roch156 commented,

    1. Community
    2. Support Q&A
    3. Reply with support address the customer emailed to

    OK, it works now but I don't understand who I can switch the replying support address. If someone emails to returns@....com, can I reply with customerservice@....com without setting up a new agent?

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    Roch156 commented,

    1. Support
    2. ...
    3. Email
    4. Customizing templates for your email notifications

    Hello everyone, this topic is great however and having a hard to making the email look like a "normal" email in terms of font and alignment. 1. Im not sure if the padding/margin adjustments I made ...

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    Roch156 commented,

    1. Community
    2. Support Q&A
    3. Reply with support address the customer emailed to

    Thanks for your fast comment! I just tried again but unfortunately it is always the group admin who is replying. Even if I change the name by hand, it will still reply with the admin address. I gue...

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    Roch156 created a post,

    I successfully changed layout of a ticket, but ....

    1. Community
    2. Support Q&A

    Hello everyone, this perfectly helped changing the layout of a ticket to help that the tickets looks like a privat email. https://support.zendesk.com/hc/en-us/articles/203661346-Setting-up-an-unfor...

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    Roch156 created a post,

    Reply with support address the customer emailed to

    1. Community
    2. Support Q&A

    Hello everyone,   I'm new here and currently using the trial. I plan to take the team plan. I only want to have 1 agent but I saw I can set up several support addresses. My question: If someone ema...

    • Roch156
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    • 3 followers
    • 6 comments
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