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Melissa Frechette

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Activity overview

Latest activity by Melissa Frechette
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    Melissa Frechette commented,

    Thank you Chris and Hillary! I was really hoping I get a different answer :(  I appreciate the response :) 

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    Melissa Frechette created a post,

    List Reporting

    Hello Zendesk! I have been struggling for weeks trying to see if I can create a report list on the non-solved tickets. For instance, I want to print a CSV or PDF with all pending tickets to include...

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    Melissa Frechette commented,

    I am also waiting for an answer to this. I set up csat but my ticket reopens when csat is unable to get delivered. It would be nice to know ahead of time if the phone number used was able to receiv...

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    Melissa Frechette created a post,

    How can I create IVR for outside business hours?

    How can I create IVR for outside business hours? For example, outside of business hours I would customize a message stating we are closed. To leave a message press 4, or to get a text back press 3,...

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    Melissa Frechette created a post,

    Customer Satisfaction via SMS

    Answered

    How can I send customer satisfaction survey via SMS? Most of our interaction is through phone and we are not looking into asking for emails.  Can Zendesk identify if the end-user phone supports SMS...