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Zendesk Team

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Activity overview

Latest activity by Zendesk Team
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    Zendesk Team created an article,

    Why are all of my end users called Mobile App User?

    Question Why are all of my end-users called Mobile App User in the Support SDK? Answer If you see a lot of end users called Mobile App User, that means that they all come from your SDK integration....

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    Zendesk Team created an article,

    Recipe: Delay your proactive messages to give customers a chance to fill out the pre-chat form

    Problem: If you have a proactive chat trigger that sends a message to customers browsing your website, this bypasses the pre-chat form, as described in this article: Why do I keep receiving chats w...

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    Zendesk Team created an article,

    Accessing the My Apps page for your installed Support apps

    You can install and manage your Support app integrations from the Zendesk My Apps page. To access the My Apps page In Admin Center, click the Apps and integrations icon () in the sidebar, then ...

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    Zendesk Team created an article,

    Zendesk Support recipes reference

    You can use our recipes to enhance your support. This article contains a reference list for all of our recipes. Workflow recipes Recipe: Funneling orders through Zendesk Support Recipe: Setting u...

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    Zendesk Team created an article,

    Installing Zendesk Chat for Wix

    Important: This integration is only available for customers using the Legacy versions of Zendesk Chat. For help determining which version you have, see Determining your Zendesk Chat account ver...

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    Zendesk Team created an article,

    Understanding backlog evolution

    Classic reporting: If you joined Zendesk on or after April 30, 2015, you do not have the Classic reporting functionality described in this article. The Backlog Evolution report is a standard repo...

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    Zendesk Team created an article,

    Installing Zopim for Big Cartel

    Important: This integration is only available for customers using the Legacy versions of Zendesk Chat. For help determining which version you have, see Determining your Zendesk Chat account versi...

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    Zendesk Team created an article,

    Deleting conversations and visitors in Message

    Important: Zendesk removed Message for all customers on November 1, 2021.  Where possible, please consider migrating to the Social messaging add-on. As part of the removal process, new Facebook p...

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    Zendesk Team created an article,

    Analytics 101

    Learn more about how you can use Zendesk Chat Analytics by exploring our Analytics 101 series: Analytics 101: Investigating increasing wait times Analytics 101: Measuring agent productivity Analyt...

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    Zendesk Team created an article,

    Analytics 101: Monitoring individual agent performance

    This article is part of our Zendesk Chat Analytics 101 series. See more examples here.  Besides showing you the macro view of how your agents are performing as a whole, Agent Reports can also show...